Michelle Nguyen
Cambridge,ON
Summary
Dedicated worker who is passionate about helping others, fulfilling lives by providing personal assistance and care in managing various health-related conditions. Knowledgeable about managing medications, appointments. Well-organized and compassionate with good relationship-building abilities. Experienced program manager well-versed in assisted living operations, best practices and regulatory requirements. Bringing analytical problem-solving skills and a collaborative nature. Looking for a growth-oriented position with a progressive organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program of Active Living Coordinator
Schlegel Villages
01.2022 - Current
- Liaised with other healthcare professionals to develop comprehensive resident care plans and provide highest quality of care.
- Collaborate with physiotherapists and occupational therapists to ensure resident goals are met
- Provide leadership and supervision of Kinesiology Co-Op placements, Students and Volunteers who assist with the PAL program
- Collaborate with external partners in order to provide exceptional service to our residents
- Developed, improved and implemented policies to optimize care and satisfaction of both employees and residents.
- Facilitate education sessions such as lift & transfer, body mechanics, active living
Physiotherapy Assistant
Parkwood Mennonite Home
12.2020 - 01.2022
- Collaborated with interdisciplinary team of professionals as well as patients and families to determine appropriate treatment options.
- Answered patient questions promptly through email, and in person.
- Recorded detailed treatment, responses and progress notes in patient charts.
- Provided Long Term Care patients with various exercise including walking program and ROM for strengthening
- Studied treatment plans and adjusted exercises periodically to maximize benefits.
Retail Store Manager
Gino's Pizza
02.2014 - 09.2021
- Plan, organize, direct, control and evaluate the operations of the store.
- Control inventory, monitor revenues and modify procedures and prices
- Set staff work schedules and monitor staff performance.
- Recruit staff and oversee staff training.
- Negotiate arrangements with suppliers for food and other supplies.
- Resolve customer complaints and ensure health and safety regulations are followed
- Organized and updated schedules to optimize coverage for expected customer demands.
Physiotherapy Assistant/ Administrative Assistant
Myers Physiotherapy and Sport Injury Clinic
04.2019 - 10.2019
- Scheduled patient appointments in the most effective manner, ensured received high-quality care.
- Assisted with technical treatments and entered information in patient records and charts.
- Experienced in front and back offices, controlling patient flow, collecting payments and assisting in the delivery of quality healthcare.
- Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and update patient files.
English Conversation Tutor
University Of Guelph
04.2019 - 09.2019
- Instructed small groups of students in key subject concepts.
- Developed handouts, study materials, and quizzes.
- Supported students by identifying and addressing specific concerns.
- Tutored students requiring extra assistance to help improve grades and better understand class material.
- Provided students with extra English conversations to improve their communication skills.
Hospital Elder Life Assistant
CAMBRIDGE MEMORIAL HOSPITAL
04.2017 - 08.2019
- Provided patients and families with emotional support and instruction in independent living skills and adaptation to disability.
- Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
- Reported concerns to Elder Specialists to maintain optimal care for all patient needs.
- Closely supervised patients suffering from dementia and Alzheimer's.
Student Accessibility Service
University of Guelph
02.2016 - 02.2017
- Created a warm welcoming environment for all disabled students who are new to the University.
- Ambulated individuals with safe and effective strategies around home, public and medical locations.
- Helped students maintain their school schedules by assisting with mobility and note-taking.
Education
Bachelor of Science - Human Kinetics, Nutrition and Nutraceutical
University Of Guelph
Cambridge, ONSkills
- Customer service focus
- Self-care instructions
- Confidential information
- Processing orders
- Organizing supplies
- Copying medical records
- MS Office Suite
- Collaboration
Certification
Emergency First Aid CPR/AED Level C
September 2018 to September 2021
Additional Information
- Willing to relocate: Anywhere
- Knows Vietnamese language
- Able to work with children and elderly
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Program of Active Living Coordinator
Schlegel Villages
01.2022 - Current
Physiotherapy Assistant
Parkwood Mennonite Home
12.2020 - 01.2022
English Conversation Tutor
University Of Guelph
04.2019 - 09.2019
Physiotherapy Assistant/ Administrative Assistant
Myers Physiotherapy and Sport Injury Clinic
04.2019 - 10.2019
Hospital Elder Life Assistant
CAMBRIDGE MEMORIAL HOSPITAL
04.2017 - 08.2019
Student Accessibility Service
University of Guelph
02.2016 - 02.2017
Retail Store Manager
Gino's Pizza
02.2014 - 09.2021
Bachelor of Science - Human Kinetics, Nutrition and Nutraceutical
University Of Guelph
Emergency First Aid CPR/AED Level C
September 2018 to September 2021
Similar Profiles
Sunita RaniSunita Rani
Personal Support Worker( Med Cert) at Schlegel VillagesPersonal Support Worker( Med Cert) at Schlegel Villages
Gurpreet .Gurpreet .
Personal Care Aide With Medical Certification at Schlegel VillagesPersonal Care Aide With Medical Certification at Schlegel Villages
Rayyan Bin ZubairRayyan Bin Zubair
Program for Active Living Coordinator at Schlegel VillagesProgram for Active Living Coordinator at Schlegel Villages