Tanya Biles
Vancouver,BC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Advanced Mobile First Aid And Safety (604)944-9956
05.2017 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information. Offered excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Promoted available products and services to customers during service, account management, and order calls.
- Trained new employees.
Delivery Driver
RG Auto Parts (604)580-6310
06.2016 - 04.2017
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Completed on-time deliveries by choosing best and most efficient routes.
Scale Attendant
Urban Wood Waste Recycles (604)527-4060
08.2012 - 11.2013
- Operated weigh scales and issued tickets when necessary.
- Communicated with operators to share information related to product.
- Complied with safety regulations to avoid potential injuries and support company goals.
- Maintained accurate documentation and processed payments efficiently to keep waiting at minimum.
- Documented measurements, inspections and test results in electronic logbooks and spreadsheets to enable tracking and maintain accurate records.
- Answered customer calls professionally and routed to appropriate person.
Skills
- Call Management
- Data Collection/Entry
- Account Updating
- Product Knowledge
- Customer Service
- Computer Proficiency
- Administrative Support
- Complaint Resolution
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Advanced Mobile First Aid And Safety (604)944-9956
05.2017 - Current
Delivery Driver
RG Auto Parts (604)580-6310
06.2016 - 04.2017
Scale Attendant
Urban Wood Waste Recycles (604)527-4060
08.2012 - 11.2013
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