Michelle Neumann
Customer Service Representative
Langley,BC
Summary
Dynamic Customer Care Representative with extensive experience, recognized for enhancing customer satisfaction through effective problem resolution and strong product knowledge. Skilled in complaint handling and first call resolution, I consistently contributed to team success and improved processes, fostering positive relationships and ensuring seamless service delivery.
Overview
13
13
years of professional experience
Work History
Customer Care Representative
Messer Canada Ltd
04.2022 - 03.2025
- Responded to emails or call-in customers’ orders and questions promptly.
- Assisted customers with billing payment processing, and support policies and procedures.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Investigated, identified, and resolved discrepancies and errors in customer billings, accounts, and delivery concerns.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Navigated multiple computer systems and applications to find information and solutions to customer needs.
- Contributed to team success, consistently achieving performance metrics.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Efficiently handled multiple tasks simultaneously without compromising quality results.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
- Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
Customer Service Representative
EV Logistics
11.2011 - 04.2022
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Direct interactions with drivers and vendors. receiving and departing orders with paperwork
- Data conversion from customer to warehouse processing system with paperwork preparation
- Maintained detailed employee training and certification records, contributing to comprehensive database for future reference.
- Participated in training programs to enhance product knowledge and customer service skills.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Cross-trained and assisted other department managers and organizational leadership.
- Member of the Joint Health and Safety Committee.
Education
Serving It Right -
BC’s Responsible Beverage Service Program
Grade 12 Graduation: Dogwood -
Windsor Secondary
North Vancouver, BCMS Excel And Word -
Langley Continuing Education
Langley, BCSkills
- MS Outlook, Word, Excel, Teams
- SAP, Salesforce, Point-of-Sales
- Customer service and management
- Data entry and order processing
- Keyboard typing: 45 wpm
- Phone etiquette
- Complaint handling and problem resolution
- Payment processing (POS, SAP)
- Billing coordination, cash-handling
- BC Drivers License, Class 5
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Customer Care Representative
Messer Canada Ltd
04.2022 - 03.2025
Customer Service Representative
EV Logistics
11.2011 - 04.2022
Serving It Right -
BC’s Responsible Beverage Service Program
Grade 12 Graduation: Dogwood -
Windsor Secondary
MS Excel And Word -
Langley Continuing Education
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