Michelle Nava
El Centro
Summary
Dedicated customer service and sales representative with a focus on fostering excellent relationships with customers and colleagues. Achieves sales objectives and effectively handles credits. Proficient in merchandising and willing to assist in multiple store roles to improve overall operations.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Gap Inc.
Calexico, CA
07.2024 - 01.2025
- Coordinated opening and closing shifts, maintaining operational efficiency at registers.
- Accurately labeled merchandise to streamline inventory processes.
- Developed loss prevention tactics to safeguard inventory.
- Led merchandising initiatives to enhance customer engagement.
American Eagle Sales Associate
American Eagle Outfitters
Calexico, CA
08.2023 - 12.2023
- Maintained organized fitting rooms to enhance customer experience.
- Executed inventory management tasks to ensure stock availability.
- Refilled merchandise displays to maximize sales potential.
Sales Associate
Coach
Calexico, CA
07.2023 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Sales Associate
Macy's
El Centro, CA
09.2021 - 09.2023
- Responded promptly and professionally to customer inquiries.
- Achieved sales targets and successfully opened new credit card accounts.
- Executed floor moves and maintained merchandise displays for optimal presentation.
- Managed opening and closing shifts, ensuring accurate register operations.
- Labeled merchandise to enhance inventory organization.
- Implemented loss prevention strategies to minimize shrinkage.
- Maintained a well-stocked sales area to support customer needs.
Team Member/Cashier
Jack in the Box
Calexico, CA
02.2020 - 09.2021
- Attended to customer needs to enhance service experience.
- Operated cashier duties efficiently to manage transactions.
- Maintained cleanliness and orderliness of restaurant environment.
- Prepared food items according to established recipes and standards.
Sales Representative
Wow boutique
Mexicali, B.C.
07.2016 - 12.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
Education
High school diploma - undefined
Adult school
El Centro, CASkills
- Retail merchandising
- Bilingual skills
- Inventory oversight
- Loss prevention techniques
- Cash management
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Customer Service Representative
Gap Inc.
07.2024 - 01.2025
American Eagle Sales Associate
American Eagle Outfitters
08.2023 - 12.2023
Sales Associate
Coach
07.2023 - 12.2023
Sales Associate
Macy's
09.2021 - 09.2023
Team Member/Cashier
Jack in the Box
02.2020 - 09.2021
Sales Representative
Wow boutique
07.2016 - 12.2020
High school diploma - undefined
Adult school