Michelle Nascimento
Airdrie,AB
Summary
Well-organized House Cleaner with experience cleaning private residences and hotels. Valued for impeccable standards in maintaining sanitized and clean environments. Expert at using various cleaning tools and materials. Strong work ethic and commitment to quickly and correctly completing jobs.
Overview
12
12
years of professional experience
Work History
House Cleaner
Housekeeping
Toronto, ON
08.2023 - 05.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
Baking Manager
Longos
Toronto, ON
07.2017 - 03.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maximized performance by monitoring daily activities and mentoring team members.
Cake Decorator
Longos
Toronto, ON
02.2015 - 07.2017
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
Cleaner
SDA
Toronto, ON
04.2012 - 10.2015
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Organized and used industrial cleaning products following strict safety procedures.
Education
Associate of Arts - Baking Arts Cake Decorating
George Brown College
Toronto, ON04.2016
Skills
- Cleaning and sanitization
- Customer Service
- Housekeeping
- Bathroom sanitation
- Kitchen Cleaning
- Floor cleaning
- Glass cleaning
- Surface sanitation
Languages
English
Full Professional
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
House Cleaner
Housekeeping
08.2023 - 05.2024
Baking Manager
Longos
07.2017 - 03.2023
Cake Decorator
Longos
02.2015 - 07.2017
Cleaner
SDA
04.2012 - 10.2015
Associate of Arts - Baking Arts Cake Decorating
George Brown College