Summary
Overview
Work History
Education
Skills
Volunteer Experience
Hobbies and Interests
Languages
Timeline
Generic

Michelle Nague

Saint-Apollinaire,QC

Summary

Highly analytical, value-driven and critical thinker consultant with 8+ years of experience in business improvement projects that resulted in 50%+ decreased in operational costs. Performed data analysis of various data and translated it into meaningful insight to improve operational efficiency through the used of Excel (Pivot table, VBA, Macros) and PowerPoint. Process modelling of new and improve processes using Microsoft Visio, Miro and also acquired strong change management skills by training and leading a team of 20 people. Excellent interpersonal skills obtain by Interacting with all levels of the organization from managers to front line workers.

Overview

6
6
years of professional experience

Work History

Senior Lean Design Consultant

Sunlife
11.2021 - Current
  • Built operating models for various business areas which include defining the process, people and system capabilities needed to meet our goals
  • Designed efficient and effective process solutions (value streams, workflow, metrics, staffing, etc.)
  • Led project management activities including planning, scheduling, governance, and execution to successful completion, including maintaining full documentation of the project lifecycle
  • Assessed the performance and capability of processes and operational groups (throughput, cycle time, productivity, waste, etc.)
  • Established strong relationships with clients by maintaining open lines of communication throughout the entire design process.
  • Developed innovative design concepts to meet clients'' unique needs and preferences.
  • Managed the controlled deployment of process and operational changes (pilots, change control, minimize go-live risks, etc.)

Lean Solution Consultant

Sunlife
07.2019 - 11.2021
  • Evaluated the group retirement business area needs and expectations, establishing clear goals for each consulting engagement.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for our clients.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
  • Supported clients with business analysis, documentation, and data modeling.
  • Designed and implemented robotic automation tools to improve various business areas transactional tasks
  • Streamlined internal processes to enhance team efficiency, reduce costs and improve overall project outcomes.
  • Prepared presentations to explain project enhancements and process improvements to top managements and business stakeholders.
  • Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
  • Facilitated workshops with stakeholder groups to gain consensus on priorities and approaches for tackling identified issues or opportunities.
  • Acted as a product owner in digital transformation initiatives. Design , documented, and communicated business needs to scrum team

Continuous Improvement Consultant

Montreal General Hospital (Orthopedic Clinic)
09.2018 - 06.2019
  • Reduced patients waiting time by 50% by implementing new booking templates and check-in kiosks
  • Applied Lean Six Sigma methodology and process mapping to eliminate waste from the system
  • Leveraged Lean load levelling strategies and simulation to developed optimal booking templates
  • Collected and analyzed various data of doctor’s service times and patient flow information.

Education

Bachelor of Engineering – Industrial Engineering Co-op -

Concordia University
Montreal, QC

Skills

  • Arena
  • ERP SAP
  • Visual studio
  • AutoCAD
  • SolidWorks
  • Word
  • Excel (Macros &VBA)
  • Access
  • PowerPoint
  • SharePoint
  • Miro
  • Project

Volunteer Experience

Team management, District 3 – Concordia, Montreal, QC, 04/2021, 12/2021, Investigated various issues troubling start-up teams at D3., Brainstormed with team members on how to developed efficient management toolkits to help assess and analyze issues relating to start-up teams., Implemented an action plan for the TML in obtaining both short and long-term performance.

Hobbies and Interests

Swimming, dancing, jogging, problem-solving, reading, cooking

Languages

English
Full Professional
French
Native or Bilingual

Timeline

Senior Lean Design Consultant

Sunlife
11.2021 - Current

Lean Solution Consultant

Sunlife
07.2019 - 11.2021

Continuous Improvement Consultant

Montreal General Hospital (Orthopedic Clinic)
09.2018 - 06.2019

Bachelor of Engineering – Industrial Engineering Co-op -

Concordia University

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Michelle Nague