Michelle Nadeau
Edmonton
Summary
Seeking a part-time customer service or cashier role to apply over 13 years of experience in sales and client relations. Eager to contribute to a positive customer experience with strong communication skills and a professional demeanor.
Overview
25
25
years of professional experience
1
1
Language
Work History
Inside Sales
Can-Cel Industries
04.2012 - Current
- Processed a high volume of daily orders, ensuring accuracy and contributing to on-time delivery.
- Acted as a primary point of contact for customer inquiries, promptly resolving issues to enhance client retention.
- Proactively identified opportunities for product up-sells and cross-sells.
Flooring Specialist
The Home Depot Canada
10.2011 - 04.2012
- Provided expert consultation on flooring and underlay options, guiding customer selection based on project needs.
- Educated customers on product features and benefits, fostering confidence in purchasing decisions.
- Helped customers visualize solutions, contributing to increased conversion rates.
Shop/Warehouse/Inside Sales
JELD-WEN
12.2005 - 08.2011
- Achieved over 99% fulfillment accuracy by precisely picking and preparing diverse customer orders.
- Managed daily shipping operations, including documentation and coordination with carriers.
- Processed customer orders with high accuracy and provided responsive service for inquiries.
Cashier/Customer Service Counter Rep
Canadian Tire West
01.2001 - 12.2005
- Efficiently processed transactions daily using POS systems, ensuring accuracy in pricing and payment collection.
- Resolved customer inquiries and issues regarding returns and exchanges, improving satisfaction.
Education
High School Diploma -
St. Francis Xavier High School
Edmonton, AB06-2002
Skills
- Experienced in POS systems
- Proficient in active listening and fostering positive interactions
- Rapid learner
Customer engagement expertise
- Data input proficiency
- Analytical problem solver
- Time management
Timeline
Inside Sales
Can-Cel Industries
04.2012 - Current
Flooring Specialist
The Home Depot Canada
10.2011 - 04.2012
Shop/Warehouse/Inside Sales
JELD-WEN
12.2005 - 08.2011
Cashier/Customer Service Counter Rep
Canadian Tire West
01.2001 - 12.2005
High School Diploma -
St. Francis Xavier High School