Michelle Munro
St. Albert
Overview
14
14
years of professional experience
Work History
Customer Service
Amaranth Foods
11.2022 - Current
- Work at the tills, greeting customers and having a conversation with them while ringing through their groceries
- Build relationships with customers and get to know them on a more personal level
- Sign new customers up for our points program, and work any stock for the front end as well as some of the back stock
- Help customers find products they are having trouble locating throughout the store
- Make a suggestion for a substitution if something similar is available
- Also offer to see if the product can be special ordered or can be added in to our new item request binder
- Work in freezers, keeping them stocked, checking dates and keeping discards down
- As well as counting inventory, organizing the backstock in our back freezers, putting away orders from pallets and labeling anything that may need it
- Putting cue cards to identify why something on our shelf may not be filled
- Working Grocery stock to keep our shelves full
- FIFO (first in first out), keeping overstock organized as well as facing for 30 seconds in the 3 feet range of stock worked
- Facing throughout the shift, and at the end of the night
- Pulling items forward from the back as best as you are able
- Cashing out the tills, making sure the till area is kept clean and EOD tasks are done
- Follow instructions from management & grocery lead as well as our daily priority task list
- Special Orders, calling customers who placed a special order filling them in on if the item has come to the store for them or if the item has been discontinued
- Work scheduled shifts
- Mornings, weekends and evenings
- Open the tills and store on a Sunday when needed
- Making sure lights in coolers are on and the store is faced when getting the store ready for opening.
Teaoligist
T. Kettle
11.2021 - Current
- Key holder
- Make cups of tea for customers
- Put them in the direction of tea they want or want to try
- Open and Close the store
- Make our sales goals
- Scoop loose leaf tea for customers to take home
- Clean the store in down times and restock items where available
- Answer Phone
- Door dash prepare.
Consultant
The Dress Lounge
03.2022 - 11.2022
- Consult Clients on bridal, grad, bridesmaids, and MOB dresses
- Run Quickbooks, bridallive, and google calendar on a daily basis for sales and appointments
- Answer the phone and email in a timely & professional manner
- Update a dress tracker on excel and bridallive
- Update clients when dresses arrive or before they arrive when needed
- Customer service and making every person that walks through our doors comfortable and feel like family
- Answer any questions needed via phone, email, and in person from clients
- Steam dresses when they arrive
- Film social media content for tik tok, Facebook and Instagram
- Key holder
- Clean store at closing and down time
- Open store in mornings when scheduled.
File Maintenance Clerk/ Cashier
Safeway
03.2013 - 08.2020
- Customer Service
- Make sure products scan and have a price
- Cashier
- Add products in our system
- Was a trainer for all the new cash registers we had installed in 2014/2015
- Answering phones
- Open/ close the store.
Cashier
Wendys
04.2010 - 04.2012
- Made fries
- Customer Service
- Took Orders
- Cleaned seating area.
Education
Certificate in Event Planning -
QC Career School
07.2022
Secondary School -
Preston High School
03.2012
Skills
- Fast Learner
- Organized
- Hard worker
- Communication skills
- English
- Phone Etiquette
- Exceptional customer service
Additional Information
Friendly, Easygoing, Fast Learner, Problem solver, Customer Service skills, Professional phone etiquette
References
My references are available upon request
Languages
English
Full Professional
Timeline
Customer Service
Amaranth Foods
11.2022 - Current
Consultant
The Dress Lounge
03.2022 - 11.2022
Teaoligist
T. Kettle
11.2021 - Current
File Maintenance Clerk/ Cashier
Safeway
03.2013 - 08.2020
Cashier
Wendys
04.2010 - 04.2012
Certificate in Event Planning -
QC Career School
Secondary School -
Preston High School
Similar Profiles
Nicholas PaquetteNicholas Paquette
HR Assistant at Amaranth Whole FoodsHR Assistant at Amaranth Whole Foods
Russell GrayRussell Gray
Managing Editor at Amaranth PublicationsManaging Editor at Amaranth Publications
Peyton EarlyPeyton Early
Yearbook Photographer at Mono Amaranth Public SchoolYearbook Photographer at Mono Amaranth Public School
Swetha VadlamudiSwetha Vadlamudi
Front Office Executive at Golkonda ResortsFront Office Executive at Golkonda Resorts
Keegan CoverlyKeegan Coverly
Work Experience at Derr-ya FarmsWork Experience at Derr-ya Farms