Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michelle Morris

Keswick,ON

Summary

  • Outstanding communication and interpersonal skills.
  • Mature, professional individual able to maintain strict confidentiality.
  • Well organized, resourceful and self-motivated, always achieves goals.
  • Equally effective working in self-managed projects and as a member of a team.
  • Poised, self-confident, and able to take positive action when dealing with clients and staff.
  • Self-motivated to pursue continued education.
  • Voracious learner with a passion for caring and upholding clients' values. Uphold the CNO standards and strive towards a positive overall experience for clients. Recognized for always having a smile and bringing a positive attitude with me. Strongly believe in looking at each situation independently and am always active in client advocacy.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience

Work History

Interim Manager

Southlake Regional Health Centre
12.2023 - Current
  • Directed, supervised and evaluated work activities 73- member, nursing, clerical and allied health team.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Evaluated employee performance regularly, providing constructive feedback to support growth and skill development within the organization.
  • Increased efficiency in hospital operations by streamlining processes and implementing best practices in management techniques.
  • Collaborated with medical professionals to develop comprehensive care plans that resulted in improved patient outcomes.
  • Reviewed work procedures and operational problems to determine ways to improve service, performance and safety.
  • Oversaw recruitment efforts for healthcare professionals, resulting in the hiring of highly skilled and compassionate staff members.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Optimized patient by closely monitoring bed availability and coordinating admissions processes accordingly.
  • Enhanced employee morale and retention by fostering a positive work environment through team-building activities and open communication channels.
  • Led efforts to obtain accreditation for the hospital by successfully meeting stringent quality standards set forth by accrediting organizations.
  • Proven ability to learn quickly and adapt to new situations.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Monitored working environment, making sure it was always safe, positive setting for all employees.
  • Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
  • Provided constructive feedback to workers, which improved morale, and boosted efficiency.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Clinical Coordinator

Southlake Regional Health Centre
01.2019 - 12.2023
  • Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
  • Established rapport with outside medical professionals and facilities through proactive networking efforts; facilitated referrals and cross-institutional collaboration as necessary.
  • Managed complex patient cases, collaborating with multidisciplinary teams to develop personalized treatment plans.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Skilled at working independently and collaboratively in a team environment.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Applied effective time management techniques to meet tight deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Developed strong communication and organizational skills through working on group projects.
  • Developed and maintained courteous and effective working relationships.
  • Championed a patient-centered approach by actively involving patients and their families in the care planning process.

Charge Nurse

SOUTHLAKE REGIONAL HEALTH CENTER
11.2011 - 01.2019
  • CPI trained
  • Recovery model implemented to guide practice with patients
  • Psychiatric nursing care provided to 3-8 patients average, daily
  • Eager and willing to advance education in mental health.
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
  • Developed and maintained close relationships with patients and families to facilitate smooth communications, provide encouragement and build trust.
  • Championed a positive work culture by recognizing exemplary performance from team members and addressing conflicts promptly when they arose.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
  • Served as a liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.
  • Monitored nursing care, patient assessment processes, and treatment implementations.
  • Managed time efficiently in order to complete all tasks within deadlines.

Registered Nurse

SAINT ELIZABETH HEALTH CARE
08.2010 - 11.2011
  • Community nurse, travelling to client’s homes providing nursing care
  • Independent care of 4-12 patients average, daily
  • Care provided includes, not limited to; care/maintenance of CVL’s/PIV’s, IV abx administration, hydration, wound care, diabetic teaching/monitoring, paediatric oncology, oncology, palliative EOLC, mental health and medical surgical nursing
  • Integrally working with other members of the team; CCAC, MD’s, RN’s, RPN’s, Palliative MD’s, and the palliative care team.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Organized and managed care of patients undergoing various therapies and procedures.
  • Educated family members and caregivers on patient care instructions.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
  • Managed patients recovering from medical or surgical procedures.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.

Health Care Manager

SUNRISE OF AURORA
01.2007 - 01.2009
  • Cared independently for approximately 8 residents per shift
  • Performed and guided ADL’s
  • Worked in the dining room during meal service (taking orders/serving)
  • Consistently monitored residents health status and documented any findings.
  • Oversaw regulatory compliance initiatives, maintaining a safe environment for patients and staff members alike.

Education

Bachelor of Science in Nursing Honors Degree -

York University
Toronto, ON
04.2010

Pre-health Sciences -

Georgian College
Barrie, ON
04.2006

O.S.S.D. -

Aurora High Secondary School
Aurora, ON
06.2000

Skills

  • Team Leadership
  • Performance reviewing
  • Performance Evaluations
  • Good Judgment
  • Organizational Development
  • Teamwork and Collaboration
  • Staff Management
  • Scheduling and Coordinating
  • Flexible and Adaptable
  • Excellent Communication
  • Negotiation and Conflict Resolution
  • Managing Operations and Efficiency

References

  • Debbie Fraser, Registered Nurse, Southlake Regional Health Centre, dfraser@southlakeregional.org, (905)252-1122
  • Carrie Rodrigues, Registered Practical Nurse, Southlake Regional Health Centre, crodrigues@southlakeregional.org, (647)998-3533
  • Joanne Duggan, Registered Nurse, Southlake Regional Health Centre, joanneduggan@rogers.com, (905)729-2652
  • Rebecca Bozzer, Registered Practical Nurse, Saint Elizabeth Health Care, RebeccaBozzer@saintelizabeth.com, (905)868-7504
  • Cassandra Neil, Registered Practical Nurse, River Glen Haven Nursing Home, Cassandra.martin491@gmail.com, (705)927-4435

Timeline

Interim Manager

Southlake Regional Health Centre
12.2023 - Current

Clinical Coordinator

Southlake Regional Health Centre
01.2019 - 12.2023

Charge Nurse

SOUTHLAKE REGIONAL HEALTH CENTER
11.2011 - 01.2019

Registered Nurse

SAINT ELIZABETH HEALTH CARE
08.2010 - 11.2011

Health Care Manager

SUNRISE OF AURORA
01.2007 - 01.2009

Bachelor of Science in Nursing Honors Degree -

York University

Pre-health Sciences -

Georgian College

O.S.S.D. -

Aurora High Secondary School

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Michelle Morris