Michelle Morin
Waterloo
Summary
Dedicated insurance claims specialist with a proven track record in efficiently evaluating and processing auto insurance claims to achieve timely and accurate settlements. Expertise in conducting comprehensive investigations, including meticulous reviews of police reports, claimant interviews, and damage assessments, ensuring thorough and fair evaluations. Skilled in collaborating with repair shops to gather essential documentation and accurately determine liability, fostering strong partnerships that streamline claim resolutions. Committed to delivering exceptional customer service by effectively addressing inquiries and concerns, enhancing client satisfaction and trust.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Ontario Automobile Insurance Adjuster
11.2023 - 03.2025
- Evaluate and process auto insurance claims in timely and accurate settlements.
- Support and training of junior adjusters in the evaluation and processing of auto claims, gaining hands-on experience in claims management and onboarding.
- Conduct thorough investigations of claims, including reviewing police reports, interviewing claimants, and assessing damages.
- Collaborate with repair shops and medical professionals to gather necessary documentation and determine liability.
- Provide exceptional customer service by addressing inquiries and concerns
- Obtained and maintained a valid CIP
Claims Assistant
Curo Claim Service
01.2023 - 10.2023
- Process incoming insurance claims, ensuring all necessary documentation is collected and accurately entered into the company’s database.
- Schedule and confirm appointments for claimants with adjusters or appraisers to assess damages or injuries related to claims.
- Communicate with policyholders, providing them with updates on the status of their claims and answering any questions they may have.
- Coordinate with external parties, such as repair shops or medical providers, to obtain additional documentation or information required for claim processing.
- Review and verify the accuracy of claims data, including checking policy coverage to ensure the claim falls within the scope of the policy.
- Assist in the preparation of reports for management, detailing claims volume, processing times, and any issues encountered during the claims process.
- Maintain confidentiality and comply with all legal and company regulations regarding data protection and privacy.
Owner-Operator
Canine Evolution
01.2013 - Current
- Dedicated Dog Trainer committed to helping pet owners safely and humanely control pet behavior. Driven to improve owner and pet relationships by teaching new methods for interacting. Expertly uses positive reinforcement, including clicker-training technique. Caring Dog Handler with 10+ years of experience creating individual training programs to help clients manage pet behavior. Positive attitude and well-organized with strong knowledge of diverse dog breeds and temperaments.
Skills
- Advanced verbal and written skills in French and English
- Office administration
- CIP certified auto adjuster
- Client engagement strategies
- Maintains composure in challenging environments
Accomplishments
- Obtained CIP (auto-ontario)
- Reader's Choice Award winner for Waterloo region
- CCS.ctb Mentor for Waterloo Region
- Canine Evolution Waterloo - Owner and Operator
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
- Obtained Ontario CIP designation
- CCS.ctb
- Certified Aggression Specialist through IPDTA
Timeline
Ontario Automobile Insurance Adjuster
11.2023 - 03.2025
Claims Assistant
Curo Claim Service
01.2023 - 10.2023
Owner-Operator
Canine Evolution
01.2013 - Current