Michelle Morgan
Surrey,BC
Summary
Experienced professional and leader with a proven track record of driving operational excellence and strategic growth. Skilled at fostering team collaboration and achieving impactful results in dynamic environments. Proficient in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Recognized for adaptability, effective communication, and strong decision-making abilities.
Overview
33
33
years of professional experience
Work History
Regional Manager
Dentalcorp Health Services Ltd
08.2023 - Current
- Oversee and support partners, PM's, and stakeholders collaboratively in up to 20 practices:
- Successfully completed one clinic relocation, two tuck-unders and a PMS change in 2025.
- Supported and mediated challenging partner relationships to reach a common goal and consensus.
- Monitored and held PM's accountable for practice KPI's.
- Drove and championed DC initiatives, acted as a change agent when necessary.
- Hosted monthly PM collaboration calls and bi-annual in person leadership sessions.
- Collaborated on new DC initiatives prior to launch with support centre teams.
- Inventory Lead for Western Canada in 2024.
- 2024 RM Above and Beyond award winner for BC.
Regional Manager
Dentalcorp Health Services Ltd-Kim Group
01.2019 - 07.2023
- Oversee and support practice managers & leads in eight clinics to provide the highest level of patient care while driving top line practice results.
- Support all providers in achieving individual revenue goals aligning with practice performance expectations while keeping practice expenses in line with budgets.
- Build teams of compassionate caregivers by identifying and supporting recruiting needs, team growth opportunities, while guiding through extensive change management.
- Developed strategic initiatives to optimize operational efficiency and reduce costs throughout the region.
- Led regional operations to enhance service delivery and patient satisfaction across multiple dental clinics.
Store Manager
Bed Bath & Beyond
01.2016 - 12.2018
- Entrepreneurial leader in managing team to achieve sales, customer service goals, and operational excellence.
- Overseeing scheduling of associates while planning the store's priorities.
- Responsible for all hiring, training, and performance management, while encouraging the highest morale in our store.
- Mentor junior managers & supervisors on merchandising and employee issues.
Store Manager
TJX Canada – Winners
01.2013 - 01.2016
- Responsible for overseeing the retail floor and an average of 60 employees.
- Contributed to our store's success of achieving a 2 million dollar sales increase in 2015.
- Reduced our overall shrink by 0.5% of sales equaling $67,500.
- Monitored customer satisfaction and feedback using In Moment surveys.
- Managed 3 Assistant Managers and 6 Coordinators.
- Responsible for hiring, training, developing, and retaining employees.
General Manager
Canadian Tire
09.1992 - 05.2013
- General Manager of four locations ranging in volumes from $5 to $7 million in sales.
- Store manager of 2 locations ranging in volumes of $2 - 5 million in sales.
- Developed and implemented a critical retail strategy as well as all basic systems.
- Created a positive work environment for a team of up to 100 employees.
- Responsible for all store operations including retail standards, human resources, financial performance and inventory control.
Education
Accounting Level 1 and Level 2
Okanagan University College
Okanagan, B.C.01.2004
Advanced Management Development Program, Retail Management Development Program, Cultivating Leadership, Teamwork, Motivational leading High Performance Teams
Canadian Tire
Leadership Vancouver
Vancouver Board of Trade
Vancouver, B.C.Skills
- Proven management and human relations skills Extensive experience managing organizational resources
- Solid experience providing outstanding patient care
- Successfully implements well thought strategic plans, developing short and long-term goals leading to excellent growth in revenues and additional profit
- Assert recommendations for action plans based on identification of areas of greatest potential
- Strategic visioning, planning, development and execution
- Leadership and team building
Timeline
Regional Manager
Dentalcorp Health Services Ltd
08.2023 - Current
Regional Manager
Dentalcorp Health Services Ltd-Kim Group
01.2019 - 07.2023
Store Manager
Bed Bath & Beyond
01.2016 - 12.2018
Store Manager
TJX Canada – Winners
01.2013 - 01.2016
General Manager
Canadian Tire
09.1992 - 05.2013
Leadership Vancouver
Vancouver Board of Trade
Accounting Level 1 and Level 2
Okanagan University College
Advanced Management Development Program, Retail Management Development Program, Cultivating Leadership, Teamwork, Motivational leading High Performance Teams
Canadian Tire
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