Michelle Moran
Palmdale
Summary
Skilled Lead Counter Helper with background in fast-paced customer service environments. Strengths include managing counter operations, coordinating staff schedules, and maintaining high standards of cleanliness and organization. Instrumental in improving workflow efficiency and providing exceptional customer service in previous roles. Possess strong leadership skills, problem-solving abilities, and dedication to team success.
Overview
3
3
years of professional experience
Work History
Lead counter help
Panda Express
Lancaster
03.2023 - Current
- Guided customers in menu selections and processed food orders to enhance dining experience.
- Maintained cleanliness of work area throughout shift.
- Implemented best practices for food handling and sanitation compliance.
- Regularly cleaned and organized service areas to ensure a welcoming atmosphere for customers.
- Collaborated with team members to ensure efficient service delivery.
- Executed cash transactions and managed point-of-sale system to ensure accuracy and efficiency.
- Assisted managers in resolving customer complaints or concerns in an effective manner.
- Operated cash register efficiently and accurately while processing transactions quickly.
- Educated new employees on cash handling, stocking procedures, and position responsibilities for smooth onboarding.
- Stocked shelves and rotated stock to ensure freshness of product selection.
- Participated actively in staff meetings related to job duties or operational changes.
Education
High School Diploma -
Pete Knight High School
Palmdale, CA06-2010
Skills
- Customer service
- Food safety compliance
- Cash handling
- Point-of-sale operation
- Menu knowledge
- Inventory management
- Employee training
- Time management
- Effective communication
- Problem solving
- Safe food handling
- Safe drops
- Restocking condiments
- Task prioritization
Timeline
Lead counter help
Panda Express
03.2023 - Current
High School Diploma -
Pete Knight High School