Summary
Overview
Work History
Education
Skills
Languages
Timeline
GeneralManager

Michelle Moore

Port Sydney Ontario ,ON

Summary

Dynamic General Manager with a proven track record at Pristine Clean Inc, excelling in operations management and team leadership. Spearheaded process improvements that enhanced efficiency and customer satisfaction. Skilled in P&L management and conflict resolution, fostering a culture of excellence and driving strategic growth initiatives.

Overview

26
26
years of professional experience

Work History

General Manager

Pristine Clean Inc
04.2006 - 10.2025
  • Managed operational activities to ensure high standards and customer satisfaction.
  • Developed and implemented process improvements, enhancing operational efficiency across teams.
  • Managed budgeting and forecasting activities, aligning financial goals with business objectives.
  • Cultivated an environment focused on ongoing improvement and growth.
  • Collaborated with cross-functional teams to streamline workflows and optimize resource allocation.
  • Analyzed performance metrics to identify trends and drive strategic decision-making for growth.

Supervisor

Pristine Clean Inc
01.2000 - 04.2007
  • Oversaw daily cleaning operations, ensuring adherence to safety protocols and service quality standards.
  • Trained team members on effective cleaning techniques and use of equipment for improved efficiency.
  • Developed schedules to optimize workforce allocation and maintain consistent service delivery.
  • Conducted regular inspections to assess performance and implemented corrective measures as needed.
  • Streamlined inventory management processes, reducing waste and ensuring availability of cleaning supplies.
  • Collaborated with management to implement new cleaning technologies, enhancing operational effectiveness.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Resolved customer complaints promptly, maintaining high levels of satisfaction in service provided.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.

Education

High School Diploma - Academic Course , Arts Courses

Etobicoke School of The Arts
675 Royal York Rd, Etobicoke
07.1986

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Team leadership
  • Staff management
  • Customer relations
  • Training and development
  • Relationship building
  • Staff training
  • Staff training/development
  • Inventory control
  • Customer relationship management
  • Staff supervision
  • Goal setting
  • Employee scheduling
  • Verbal and written communication
  • Staff training and development
  • Administrative skills
  • Staff development
  • P&L management
  • Team training and development
  • Motivation
  • Client relations
  • Schedule management

Languages

English
Professional Working

Timeline

General Manager

Pristine Clean Inc
04.2006 - 10.2025

Supervisor

Pristine Clean Inc
01.2000 - 04.2007

High School Diploma - Academic Course , Arts Courses

Etobicoke School of The Arts
Michelle Moore