Michelle Moore
Port Sydney Ontario ,ON
Summary
Dynamic General Manager with a proven track record at Pristine Clean Inc, excelling in operations management and team leadership. Spearheaded process improvements that enhanced efficiency and customer satisfaction. Skilled in P&L management and conflict resolution, fostering a culture of excellence and driving strategic growth initiatives.
Overview
26
26
years of professional experience
Work History
General Manager
Pristine Clean Inc
204 Montgomery Dr,Barrie On
04.2006 - 10.2025
- Managed operational activities to ensure high standards and customer satisfaction.
- Developed and implemented process improvements, enhancing operational efficiency across teams.
- Managed budgeting and forecasting activities, aligning financial goals with business objectives.
- Cultivated an environment focused on ongoing improvement and growth.
- Collaborated with cross-functional teams to streamline workflows and optimize resource allocation.
- Analyzed performance metrics to identify trends and drive strategic decision-making for growth.
Supervisor
Pristine Clean Inc
204 Montgomery Dr, Barrie On
01.2000 - 04.2007
- Oversaw daily cleaning operations, ensuring adherence to safety protocols and service quality standards.
- Trained team members on effective cleaning techniques and use of equipment for improved efficiency.
- Developed schedules to optimize workforce allocation and maintain consistent service delivery.
- Conducted regular inspections to assess performance and implemented corrective measures as needed.
- Streamlined inventory management processes, reducing waste and ensuring availability of cleaning supplies.
- Collaborated with management to implement new cleaning technologies, enhancing operational effectiveness.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved customer complaints promptly, maintaining high levels of satisfaction in service provided.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
Education
High School Diploma - Academic Course , Arts Courses
Etobicoke School of The Arts
675 Royal York Rd, Etobicoke 07.1986
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training
- Staff training/development
- Inventory control
- Customer relationship management
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- Staff training and development
- Administrative skills
- Staff development
- P&L management
- Team training and development
- Motivation
- Client relations
- Schedule management
Languages
English
Professional Working
Timeline
General Manager
Pristine Clean Inc
04.2006 - 10.2025
Supervisor
Pristine Clean Inc
01.2000 - 04.2007
High School Diploma - Academic Course , Arts Courses
Etobicoke School of The Arts