Michelle Montgomery

• Demonstrate an ability to use negotiation and conflict resolution skills to recover 80 percent of outstanding debts adhering to legal and ethical guidelines.
• I have a proven track record of successfully managing accounts receivable. I can negotiate outstanding payments with clients and bring accounts receivable up to date.
• Developed detailed, accurate reports with clear insights and delivered reports daily to the Director.
• Process weekly and monthly payroll using FinancialCents software, with 99.9 percent accuracy and timely payments
• Recognized and celebrated individual achievements by motivating and empowering employees by sending weekly emails. In turn, fostering a sense of accomplishment and drives further performance.
• Successfully navigated challenging situations by actively listening to an employee's concerns and facilitating solutions.

• Answered and screened up to 80 to 100 phone calls daily and initiated actions to respond to or direct messages for staff, management and executives. Greeted visitors and provided 100% customer service. Assisted visitors if they required personal protection equipment and provided a beverage while they waited for their appointment.
• Efficiently managed and coordinated five executive calendars. Prioritized, and communicated schedule changes to ensure optimal time management. Developed a weekly meeting routine with the executives to review their calendars.
• Facilitated complex weekly meeting schedules, and prepared detailed agendas, and lunches. Accurately captured meeting minutes for the senior leadership team.
• Managed travel arrangements domestically and internationally for executive management, sales department and staff. Booked flights, accommodations, and transportation with detailed preferences, within schedule adherence, budget guidelines and itineraries. Reconciled and submitted expense reports with meticulous attention.
• Planned and executed monthly and yearly events for 350 employees and guests. Coordinated, and managed budgets, scheduled attendees, secured venues, oversaw vendor relationships, and ensured smooth event execution.
• Spearheaded and facilitated a variety of charities and fundraising efforts within the organization. Successful in supporting local Charities and families in need.
• Responsible for creating supportive and engaging activities for staff members to help develop working relationships and promote a positive working environment.
• Coordinated and collaborated with internal departments on multiple projects to meet strict deadlines.
• Exemplified written and verbal communication skills in articulately creating wide-ranging correspondence, and memoranda.
• Acted as a liaison between the president and other employees, executives, clients and shareholders. Provided support with tact and discretion to the president with sensitive and confidential matters. Strong Independent judgment, confidentiality, and proven trust with appropriate discretion on sensitive matters

Greeted and welcomed all visitors 40 to the office in a friendly and courteous manner

• Acting as the gatekeeper for internal and external contacts, including vendors, colleagues, clients, and customers
• Successfully managed a high volume of phone calls on a VoIP-based PBX multiple-line phone system
• Professionally screened phone calls, addressing inquiries while maintaining a positive, helpful attitude, and directing calls to the appropriate departments
• Maintain a well-organized and tidy reception area ensuring a positive first impression for all visitors
• Successfully coordinated office organization including managing incoming mail, deliveries, and meeting room reservations
• Was responsible for maintaining email and other address directories
• Managed filing system and responsible for supply management
• Demonstrated a strong work ethic and assumed responsibility as the WHMIS representative
• Supported all departments with data entry, creating reports, scanning, and binding documents