Michelle Montesano
Beeton,ON
Summary
Dynamic professional with extensive experience at LIUNA Local 183, excelling in client communication and data organization. Proven ability to enhance client satisfaction through effective pension administration and support. Adept at resolving issues promptly while maintaining a focus on operational efficiency and team productivity. Strong interpersonal skills complement technical expertise in data management.
Overview
16
16
years of professional experience
Work History
Support Staff Member
LIUNA Local 183
Vaughan, Ontario
11.2014 - Current
- Answer phones and managed data entry for new client files, ensuring efficient communication and record-keeping.
- Assisting union members and clients with pension applications, facilitating smooth processing and client satisfaction.
- Performed daily administrative tasks to maintain office operations and support team productivity.
Customer Service Representative
Hakim Optical
Toronto, Ontario
04.2013 - 11.2014
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries via phone, email, and chat.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Transit Bus Driver
TTC Toronto Transit Commission
09.2009 - 01.2013
- Inspected tickets, passes before allowing entry into vehicle; refused entry if ticket, pass was invalid or expired per company policy.
- Collected fares using electronic fare collection systems or other methods as required.
- Adhered strictly to time schedules while operating vehicles along designated routes.
- Performed pre-trip inspections of bus and reported any mechanical problems to supervisor.
- Reported incidents involving passengers or accidents to management immediately upon occurrence.
- Ensured safety of passengers by adhering to all applicable rules and regulations, including proper use of seatbelts.
- Provided directions and information regarding points of interest located along the route.
- Operated and maintained buses transporting passengers across city and county.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
- Collected tickets or cash fares from passengers.
Education
High School Diploma -
Loretto College
06-2001
Skills
- Data entry and organization
- Client communication and support
- Pension administration
- Customer service
- Team collaboration
- Time management
- Attention to detail
- Problem solving
- Clerical support
- Microsoft office
- Reliability
- Multitasking capacity
Languages
English
Professional
Portuguese
Professional
Timeline
Support Staff Member
LIUNA Local 183
11.2014 - Current
Customer Service Representative
Hakim Optical
04.2013 - 11.2014
Transit Bus Driver
TTC Toronto Transit Commission
09.2009 - 01.2013
High School Diploma -
Loretto College
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