Michelle Monaco-Rodrigues
London,ON
Summary
Dynamic Front Desk Receptionist excelling in customer service and administrative duties. Recognized for fostering team collaboration and maintaining a welcoming environment. CPR and First Aid certified, ensuring patient safety while enhancing satisfaction through attentive communication and meticulous attention to detail.
Overview
17
17
years of professional experience
Work History
Front Desk Receptionist
South London Dental Care Centre
06.2019 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained an organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Developed strong working relationships with team members, fostering a positive work environment.
- Scheduled, coordinated and confirmed appointments.
- Closing duties each night of the POS terminals and end of month closing to ensure the practice balanced with the accountant's books.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Front Desk Receptionist
Axis Dental Group
06.2012 - 05.2019
- Scheduled, coordinated and confirmed appointments.
- Maintained organized and clean front office area to create professional and welcoming environment for our patients.
- Delivered outstanding first impressions by warmly greeting patients upon arrival at the front desk.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Operated multi-line telephone system to answer and direct high volume of calls.
Level II Dental Assistant
South London Dental Care Centre
06.2008 - 04.2012
- Cleaned and sanitized dental instruments and equipment, straightened treatment rooms, and restocked supplies to prepare for next patient and maintain health and safety practices.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists evaluations.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatment.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Education
MBA - Dental Assisting
Fanshawe College of Applied Arts And Technology
London06-2008
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Appointment scheduling
- Team collaboration
- Excellent oral and writing communication
- Excellent phone etiquette
- Punctual and reliable
- CPR and First Aid Certified
Timeline
Front Desk Receptionist
South London Dental Care Centre
06.2019 - Current
Front Desk Receptionist
Axis Dental Group
06.2012 - 05.2019
Level II Dental Assistant
South London Dental Care Centre
06.2008 - 04.2012
MBA - Dental Assisting
Fanshawe College of Applied Arts And Technology