Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Monaco-Rodrigues

London,ON

Summary

Dynamic Front Desk Receptionist excelling in customer service and administrative duties. Recognized for fostering team collaboration and maintaining a welcoming environment. CPR and First Aid certified, ensuring patient safety while enhancing satisfaction through attentive communication and meticulous attention to detail.

Overview

17
17
years of professional experience

Work History

Front Desk Receptionist

South London Dental Care Centre
06.2019 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained an organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Scheduled, coordinated and confirmed appointments.
  • Closing duties each night of the POS terminals and end of month closing to ensure the practice balanced with the accountant's books.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Front Desk Receptionist

Axis Dental Group
06.2012 - 05.2019
  • Scheduled, coordinated and confirmed appointments.
  • Maintained organized and clean front office area to create professional and welcoming environment for our patients.
  • Delivered outstanding first impressions by warmly greeting patients upon arrival at the front desk.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Level II Dental Assistant

South London Dental Care Centre
06.2008 - 04.2012
  • Cleaned and sanitized dental instruments and equipment, straightened treatment rooms, and restocked supplies to prepare for next patient and maintain health and safety practices.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists evaluations.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatment.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.

Education

MBA - Dental Assisting

Fanshawe College of Applied Arts And Technology
London
06-2008

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Appointment scheduling
  • Team collaboration
  • Excellent oral and writing communication
  • Excellent phone etiquette
  • Punctual and reliable
  • CPR and First Aid Certified

Timeline

Front Desk Receptionist

South London Dental Care Centre
06.2019 - Current

Front Desk Receptionist

Axis Dental Group
06.2012 - 05.2019

Level II Dental Assistant

South London Dental Care Centre
06.2008 - 04.2012

MBA - Dental Assisting

Fanshawe College of Applied Arts And Technology
Michelle Monaco-Rodrigues