Michelle Molloy
Angus
Summary
Dynamic Senior Administrative Support Specialist with a proven track record at Simcoe County District School Board. Highly detail-oriented and skilled in project coordination, I excel in problem-solving and fostering strong interpersonal relationships. Committed to enhancing operational efficiency and delivering exceptional support, I thrive in fast-paced environments while maintaining confidentiality and discretion.
Overview
19
19
years of professional experience
Work History
Senior Administrative Support Specialist
Simcoe County District School Board
01.2013 - 03.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Claims Customer Service Representative
TMC Restoration
10.2010 - 03.2012
- Ensured accurate documentation and record-keeping, adhering to company policies and industry regulations.
- Enhanced customer satisfaction by efficiently resolving claims and addressing policyholder concerns.
- Streamlined claims processing for quicker resolutions, utilizing thorough investigation techniques and attention to detail.
- Gained valuable insights into customer needs through active listening skills, enabling tailored recommendations for additional coverage options that align with their specific requirements.
- Implemented process improvements based on feedback from clients and team members, driving continuous enhancements in efficiency and effectiveness in claims handling.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional customer service.
- Elevated client satisfaction levels through proactive communication of claim status updates and prompt follow-ups on inquiries.
Claims Supervisor
Livingston International Inc
09.2006 - 09.2011
- Led claims processing efforts, ensuring compliance with regulatory requirements and organizational standards.
- Implemented process improvement initiatives that streamlined claims management workflows and enhanced operational efficiency.
- Developed training materials and conducted onboarding sessions for new claims staff, fostering a strong understanding of procedures.
- Supervised claims adjusters, providing ongoing performance feedback and guidance to enhance team productivity.
- Facilitated effective communication strategies with clients, addressing inquiries and resolving issues promptly.
- Conducted quality assurance reviews on claims submissions, ensuring accuracy and adherence to policy guidelines.
- Established a comprehensive tracking system for monitoring claims status and ensuring timely resolutions.
Youth Advocate, Supervisor
Youth Haven
09.2002 - 09.2005
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Coordinated community resources to enhance support systems for youth in care.
- Developed outreach initiatives to raise awareness of youth advocacy services.
- Implemented training sessions for staff on effective youth engagement strategies.
- Facilitated workshops focused on life skills and personal development for youth.
- Conducted thorough evaluations of youth needs to tailor support services effectively.
- Led case management efforts to ensure timely and effective service delivery.
- Organized events to encourage youth participation in community activities.
- Trained volunteers on best practices in youth advocacy and support.
Youth Advocate
National Youth in Care Network
09.1999 - 09.2000
- Facilitated communication between youth and service providers to enhance access to resources.
- Developed and implemented youth-centric programs addressing mental health and emotional well-being.
- Supported individual youth in navigating complex systems to obtain necessary services and support.
- Collaborated with community organizations to strengthen support networks for youth in care.
- Educated youth on their rights and available resources through informative outreach initiatives.
- Conducted regular follow-ups with youth to ensure continued support and engagement.
- Participated in team meetings to strategize interventions and improve service delivery.
Education
No Degree - Management
Georgian College
Barrie, ON09-2007
Skills
- Highly detail-oriented
- Strong organizational skills
- Project coordination expertise
- Maintaining office supplies
- Effective problem solving
- Excellent interpersonal skills
- Confidentiality and discretion
Accomplishments
- Collaborated with team of 30 in the development of Who Will Teach Us to Learn?.
Languages
English
Native or Bilingual
Timeline
Senior Administrative Support Specialist
Simcoe County District School Board
01.2013 - 03.2018
Claims Customer Service Representative
TMC Restoration
10.2010 - 03.2012
Claims Supervisor
Livingston International Inc
09.2006 - 09.2011
Youth Advocate, Supervisor
Youth Haven
09.2002 - 09.2005
Youth Advocate
National Youth in Care Network
09.1999 - 09.2000
No Degree - Management
Georgian College