Summary
Work History
Education
Skills
Timeline
Generic

Michelle Miller

Osoyoos,BC

Summary

Detail-oriented administrative assistant with experience in customer service, data entry and office management including payroll, accounts payable, accounts receivable and internal billing.

Work History

Administrative Assistant

FortisBC
Oliver, BC
2005 - 2018
  • Coordinated scheduling and logistics for team meetings, enhancing communication efficiency.
  • Managed documentation and filing systems, ensuring organization and easy access to information.
  • Assisted in data entry and reporting, supporting accurate record-keeping practices.
  • Developed standard operating procedures for administrative tasks, improving workflow consistency.
  • Streamlined office supply inventory management, reducing operational interruptions.
  • Provided training to new staff on administrative processes, fostering team competency and cohesion.
  • Collaborated with cross-functional teams to support project execution and meet deadlines effectively.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.

Customer Service Representative

Scotiabank
Penticton, BC
2004 - 2005

Performed bank teller duties

Customer Service Representative

BMO Bank of Montreal
Westbank, BC
2002 - 2003

Performed bank teller duties

Data Entry Clerk

Kelowna Software
Kelowna, BC
1999 - 2001
  • Entered high volumes of data accurately into electronic systems, ensuring data integrity and accessibility.
  • Reviewed and verified documents for completeness, identifying discrepancies and correcting errors promptly.
  • Maintained organized filing systems for physical and digital records, enhancing retrieval efficiency.

Education

Diploma in Business Administration -

Okanagan College
Kelowna

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Administrative support
  • Microsoft Word
  • Time management
  • Microsoft Excel
  • File organization
  • Microsoft outlook
  • Clerical support
  • Strong problem solver
  • Documentation and recordkeeping

Timeline

Administrative Assistant

FortisBC
2005 - 2018

Customer Service Representative

Scotiabank
2004 - 2005

Customer Service Representative

BMO Bank of Montreal
2002 - 2003

Data Entry Clerk

Kelowna Software
1999 - 2001

Diploma in Business Administration -

Okanagan College
Michelle Miller