Michelle Meunier
North Bay,ON
Summary
Enthusiastic Team Leader/Client focused specialist, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Clear understanding of the importance of deadlines and communication. Can-do attitude, with a willingness to assist at all levels. Motivated to learn, grown and excel in any client service-orientated environment.
Overview
23
23
years of professional experience
Work History
CUSTOMER SERVICE CLERK
MOORE PROPANE INC
NORTH BAY, ON
05.2023 - Current
- Responsible in ensuring the office cycle is complete including payments, loads, and deliveries are accurately and promptly reconciled and processed to the appropriate customer accounts
- Monitoring of customer accounts to ensure compliance with the Company’s Credit policies
- Download payment and/or transaction reports from various billing systems for various customer segments
- Complete new customer account setups and processes bank, credit card and cheque refunds
- Research and posting of receipts and investigate any unallocated payments
- Respond to customer enquiries relating to the status of their accounts, payments, and information.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
PATH COORDINATOR
CANADIAN RED CROSS
NORTH BAY, ON
11.2019 - 05.2023
- Coordinate, develop implement and evaluate the delivery of the PATH program
- Participate in client discharge planning with hospitals/community support services
- Conduct client assessments, ensure excellent client services, maintain a positive relationship with community agencies and fellow Red Cross departments
- Approve referrals, complete intakes, and determine internal or external care coordination
- Develop & maintain quality implementation plans for program delivery
- Respond to client inquiries & concerns via emails, fax, and phone calls
- Follow up on client concerns/complaints adhering to the National complaint process
- Complete program administration tasks and provide statistical reports
- Responsible for training and coordination of Transitional Care Workers with clients and community agencies
- Assist in liaisons with community agencies and organizations regarding related services/initiatives to foster a mutual understanding, coordination, and partnerships
- Assist with preparing and monitoring program specific budgets, complete program statistical reports and assist with preparing progress reports
- Establish the qualitative and quantitative date required to evaluate the program in consultation with hospital, Home and Community Care and other participating agencies.
SALES ADMINISTRATOR
MOTION SPECIALTIES
NORTH BAY, ON
04.2018 - 06.2019
- Delivery of comprehensive administrative support to the sales team
- Maintain the highest levels of services between client and sales department
- Coordinate between sales, service, and equipment vendors to ensure accurate and timely operations, and builds of equipment
- Provide aid with various internal departments to ensure that all tasks are finalized in a time efficient manner
- Responsible for scheduling appointments between sales consultant’s orders and technical builds of equipment
- Accountable for internal event coordination of staff functions, sales events, and education sessions for health professionals within the community
- Kept up with latest trends and recommended enhancements to enhance company product offerings.
- Established new accounts and serviced existing accounts maintaining professional relationships.
ACCOUNTS RECEIVABLE
ONTARIO NORTHLAND
NORTH BAY, ON
04.2000 - 07.2017
- Responsible in sending appropriate delinquent notices to clients who had fallen in arrears
- Review of credit applications, assessment of risk with new clients and determined credit limits and or security deposits
- Responsible for account review in determining economic developments or financial performance indicated a need for plan revision for clients to ensure services remain active
- Process improvements to secure prompt and regular receipts for the organization
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Reviewed accounts to determine payment plan compliance.
- Met demands of busy collections group by performing high volume of daily calls.
- Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Team Lead
Ontario Northland/Ontera
North Bay, ON
04.2009 - 04.2010
- Opportunity for 1 year to assist in training and coaching fellow colleagues
- Also designated to adhere to existing policies and procedures, recommend addition, deletions, and changes when necessary to ensure departmental compliances within the industry to improve overall results in collections
- Responsible for providing detailed monthly reports and updates to management team.
- Delegated daily tasks to team members to optimize group productivity.
- Fostered positive employee relationships through communication, training and development coaching.
- Documented production levels and materials used to keep management informed.
- Created and distributed monthly, quarterly and annual reports to management regarding performance.
- Offered training and support to keep team members motivated and working toward objectives.
Education
Drug & Alcohol Counselling -
Canadore College of Applied Arts & Technology
North Bay04.1995
High School Diploma -
Kapuskasing District High School
Kapuskasing06.1991
Skills
- Customer Service Excellence
- Call Documentation
- Building Customer Trust and Loyalty
- Customer Data Confidentiality
- Multitasking and Prioritization
- Responding to Difficult Customers
- Verbal and Written Communication
- Customer Service
- Efficient and Detail-Oriented
- POS Systems and Ordering Platforms
- Creative Problem Solving
- Upbeat and Positive Personality
- Excellent Attention to Detail
- Administrative and Office Support
- Microsoft Office
- Time Management
Languages
Languages
English
Full Professional
French
Professional
Timeline
CUSTOMER SERVICE CLERK
MOORE PROPANE INC
05.2023 - Current
PATH COORDINATOR
CANADIAN RED CROSS
11.2019 - 05.2023
SALES ADMINISTRATOR
MOTION SPECIALTIES
04.2018 - 06.2019
Team Lead
Ontario Northland/Ontera
04.2009 - 04.2010
ACCOUNTS RECEIVABLE
ONTARIO NORTHLAND
04.2000 - 07.2017
Drug & Alcohol Counselling -
Canadore College of Applied Arts & Technology
High School Diploma -
Kapuskasing District High School
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