Summary
Work History
Education
Skills
Timeline
Generic

Michelle Merida

Orange

Summary

Dynamic telemarketer with proven success at Kensington Marketing Group, excelling in outbound calling and customer engagement. Skilled in generating leads through effective cold calling strategies, enhancing customer experiences, and adapting to evolving product offerings. Recognized for professionalism and efficiency in managing high call volumes while delivering knowledgeable service.

Work History

Telemarketer

Kensington Marketing Group
10.2025 - Current
  • Conducted outbound calls to engage potential customers and promote services.
  • Developed scripts to enhance communication and improve call efficiency.
  • Adapted quickly to changes in product offerings and promotional strategies.
  • Enhanced customer experience by addressing inquiries and providing relevant information.
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.
  • Answered questions about company offerings with knowledgeable responses about products and services.

Education

Certificate - Medical Billing And Coding

American Career College
CA

High School Diploma -

La Vista High School
Fullerton
06.2010

Skills

  • Outbound calling
  • Customer engagement
  • Cold calling
  • Customer service

Timeline

Telemarketer

Kensington Marketing Group
10.2025 - Current

Certificate - Medical Billing And Coding

American Career College

High School Diploma -

La Vista High School
Michelle Merida