Michelle Mensah
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Knowledgeable and dedicated customer service professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
9
9
years of professional experience
Work History
Document Control Specialist
Atlas Van Lines
07.2024 - 01.2025
- Maintained document control system and updated work instructions, procedures and associated databases.
- Developed and executed system implementation plans to permit integration of users and documentation for company mergers.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Created and maintained user accounts and properly routed documents for approval and training.
Customer Service Advisor
Nissan Consumer Affairs
04.2023 - 07.2023
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained and managed customer files and databases.
- Responded to customer calls and emails to answer questions about products and services.
Customer Service Representative
Teleservice
01.2021 - 12.2021
- Handled customer's inquiries
- Accurately documented all communication and account activity in the host system
- Compliant with Client Specific Directives and Operational Risk Requirements
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recorded account information to open new customer accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Provided primary customer support to internal and external customers.
Receptionist
Touro Brazilian
05.2019 - 04.2020
- Effectively worked in high volume and quality service restaurant ensuring to adhere to all company policies and exceeding customer service standards
- Displayed excellent customer service according to Touro Brazilian policy standards
- Exhibited a passion for hospitality and represented and upheld Touro Brazilian service standards
- Maintained and exceeded health and safety standards in dining environment and increasing client satisfaction
- Confirmed appointments, communicated with clients and updated client records.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Law Clerk/Legal Assistant
360 Legal (Internship)
06.2018 - 12.2018
- Assisted front office administration including managing/scheduling calendars, meetings etc.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Updated documents from paper file to electronic filing for a more organized law firm
- Brought new perspectives to classroom discussions with materials found during independent research.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
Store Manager
Country Style
02.2016 - 03.2018
- Oversaw daily coffee shop operations according to company policies.
- Motivated staff to perform at peak efficiency and quality.
- Maintained long-term relationships with clients and ensured staff were trained according to Country Style Policies
- Completed store administration and ensured compliance with policies and procedures
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
Education
Diploma - Law Clerk
Canadian Business College
2018
Skills
- Customer service orientation
- Customer service expert
- Complaint resolution
- Policy and procedure adherence
- Guest accommodations
- Computer savvy
- Analytical and Critical Thinking
Timeline
Document Control Specialist
Atlas Van Lines
07.2024 - 01.2025
Customer Service Advisor
Nissan Consumer Affairs
04.2023 - 07.2023
Customer Service Representative
Teleservice
01.2021 - 12.2021
Receptionist
Touro Brazilian
05.2019 - 04.2020
Law Clerk/Legal Assistant
360 Legal (Internship)
06.2018 - 12.2018
Store Manager
Country Style
02.2016 - 03.2018
Diploma - Law Clerk
Canadian Business College
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