Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Michelle Melo

Michelle Melo

Scarborough,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Successful Customer Service skills with over 12 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience

Work History

Retail Keyholder

Gamestop
Scarborough, ON
09.2021 - Current
  • Balanced cash registers at end of shift and filled out necessary reports.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages..
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.

Grocery Store Clerk

Moore's Independant Grocer
Scarborough
08.2017 - 03.2021
  • Processed customer orders through POS system, ensuring accurate identification and input of codes for extensive produce items.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

High School Diploma -

Scarborough Centre For Alternative Studies
Toronto, ON
06.2016

Skills

  • Calm and Professional Under Pressure
  • Preparation of Demonstrations
  • Exceptional Communicator
  • Building Customer Trust and Loyalty
  • Order and Refund Processing
  • POS Systems and Ordering Platforms
  • Customer Data Confidentiality
  • Understanding Customer Needs
  • Establishing and Maintaining Customer Relationships
  • Telephone Reception
  • POS Inventory System Operation
  • Product Selection
  • Register Operations
  • Customer Inquiries
  • Cash Register Systems
  • Product Availability
  • Team Goals
  • Closing Procedures
  • Item Scanning
  • Cash Counting
  • Administrative Duties
  • POS Transactions
  • People Skills
  • Strong Communication and Interpersonal Skills
  • Shrinkage Control
  • Computer Proficiency

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Retail Keyholder

Gamestop
09.2021 - Current

Grocery Store Clerk

Moore's Independant Grocer
08.2017 - 03.2021

High School Diploma -

Scarborough Centre For Alternative Studies

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Michelle Melo