Michelle McKay
Neepawa,MB
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Pharmacy Assistant. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Certified Permanent Make-up Artist
Self-employed
02.2024 - Current
- Educated clients on proper aftercare procedures, reducing potential complications and enhancing long-term results.
- Performed corrective procedures to improve the appearance of previous permanent makeup applications.
- Improved overall customer experience by creating a warm atmosphere that put clients at ease throughout the procedure process.
- Streamlined appointment scheduling processes, maximizing efficiency within the salon workspace.
Certified PMU Artist
Self-employed
10.2022 - 11.2023
- Streamlined appointment scheduling processes, maximizing efficiency within the salon workspace.
- Maintained strict hygiene and safety standards during all procedures, promoting a clean and comfortable environment for clients.
- Attended professional development workshops to continuously refine my skills as a Permanent Makeup Artist.
- Guided clients in selecting appropriate pigment colors based on skin tone, personal style, and desired outcomes.
- Improved overall customer experience by creating a warm atmosphere that put clients at ease throughout the procedure process.
- Provided valuable input on service pricing and promotions, contributing to the salon''s overall profitability.
- Utilized advanced techniques such as microblading, micropigmentation, and powder brows to achieve optimal results for each client.
- Enhanced client satisfaction by providing precise and natural-looking permanent makeup applications.
- Increased customer retention through exceptional attention to detail and personalized consultations.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained regular client list and successfully handled walk-in customers.
Manager of Business Development
ALMAR Real Estate
11.2021 - 11.2023
- Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Fitness Manager
Self-employed
04.2021 - 10.2021
- Stayed current on industry trends through continued education courses, bringing innovative ideas to the facility''s programming lineup.
- Implemented efficient scheduling processes for staff and clients, maximizing facility usage and revenue generation.
- Enhanced member experience by addressing concerns promptly and professionally, resulting in higher satisfaction ratings.
- Ensured financial stability by managing budgets effectively, monitoring expenses closely while prioritizing necessary investments in staff development or equipment upgrades.
- Maintained clean and safe facilities by enforcing strict health guidelines, reducing injury rates among clients.
- Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
- Championed an inclusive atmosphere within the gym environment that encouraged diversity among both staff members and clientele.
- Increased client retention by developing personalized fitness programs tailored to individual needs and goals.
- Developed strong relationships with members, leading to increased referrals and positive word-of-mouth advertising.
- Supported enrollees in fitness program services by encouraging participation in Zumba, yoga and other beneficial workout classes.
Education
Bachelor of Science - Physical Therapy
Baguio Central University
Baguio City, Philippines06.1999
Skills
- Processing payments
- Sanitation Practices
- Workspace Organization
- Order documentation
- Stocking shelves
- Inventory Management
- Relationship Building
- Product restocking
- Answering customer questions
- Customer Service
- Managing Customer Complaints
- Multitasking Abilities
- Active Listening
Languages
English
Full Professional
Timeline
Certified Permanent Make-up Artist
Self-employed
02.2024 - Current
Certified PMU Artist
Self-employed
10.2022 - 11.2023
Manager of Business Development
ALMAR Real Estate
11.2021 - 11.2023
Fitness Manager
Self-employed
04.2021 - 10.2021
Bachelor of Science - Physical Therapy
Baguio Central University