Michelle McKay
Neepawa,MB
Summary
Hardworking , with years of experience in any hands on job.
Business Development Representative bringing expertise in marketing, sales and operations.
Consults with customers, builds strong relationships and increases sales numbers. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Certified Permanent Make-up Artist
Self-employed
02.2024 - Current
- Educated clients on proper aftercare procedures, reducing potential complications and enhancing long-term results.
- Performed corrective procedures to improve the appearance of previous permanent makeup applications.
- Improved overall customer experience by creating a warm atmosphere that put clients at ease throughout the procedure process.
- Streamlined appointment scheduling processes, maximizing efficiency within the salon workspace.
Certified PMU Artist
Self-employed
10.2022 - 11.2023
- Streamlined appointment scheduling processes, maximizing efficiency within the salon workspace.
- Maintained strict hygiene and safety standards during all procedures, promoting a clean and comfortable environment for clients.
- Attended professional development workshops to continuously refine my skills as a Permanent Makeup Artist.
- Guided clients in selecting appropriate pigment colors based on skin tone, personal style, and desired outcomes.
- Improved overall customer experience by creating a warm atmosphere that put clients at ease throughout the procedure process.
- Provided valuable input on service pricing and promotions, contributing to the salon''s overall profitability.
- Utilized advanced techniques such as microblading, micropigmentation, and powder brows to achieve optimal results for each client.
- Enhanced client satisfaction by providing precise and natural-looking permanent makeup applications.
- Increased customer retention through exceptional attention to detail and personalized consultations.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained regular client list and successfully handled walk-in customers.
Manager of Business Development
ALMAR Real Estate
11.2021 - 11.2023
- Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Fitness Manager
Self-employed
04.2021 - 10.2021
- Stayed current on industry trends through continued education courses, bringing innovative ideas to the facility''s programming lineup.
- Implemented efficient scheduling processes for staff and clients, maximizing facility usage and revenue generation.
- Enhanced member experience by addressing concerns promptly and professionally, resulting in higher satisfaction ratings.
- Ensured financial stability by managing budgets effectively, monitoring expenses closely while prioritizing necessary investments in staff development or equipment upgrades.
- Maintained clean and safe facilities by enforcing strict health guidelines, reducing injury rates among clients.
- Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
- Championed an inclusive atmosphere within the gym environment that encouraged diversity among both staff members and clientele.
- Increased client retention by developing personalized fitness programs tailored to individual needs and goals.
- Developed strong relationships with members, leading to increased referrals and positive word-of-mouth advertising.
- Supported enrollees in fitness program services by encouraging participation in Zumba, yoga and other beneficial workout classes.
Education
Bachelor of Science - Physical Therapy
Baguio Central University
Baguio City, Philippines06.1999
Skills
- Appointment Scheduling
- Creative vision
- Portfolio Development
- Professional Networking
- Continuing Education Commitment
- Client follow-up communication
- Client Relationship Building
- Adaptable to Changing Client Needs
- Detailed record keeping
- Service Promotion
- Sanitation Practices
- Workspace Organization
- Relationship building and management
Languages
English
Full Professional
Timeline
Certified Permanent Make-up Artist
Self-employed
02.2024 - Current
Certified PMU Artist
Self-employed
10.2022 - 11.2023
Manager of Business Development
ALMAR Real Estate
11.2021 - 11.2023
Fitness Manager
Self-employed
04.2021 - 10.2021
Bachelor of Science - Physical Therapy
Baguio Central University