Michelle McDougall
Winnipeg
Summary
Focused administrator with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
Overview
22
22
years of professional experience
Work History
Dental Administrative Manager
Meadowood Dental Centre
08.2022 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Provided excellent customer service to create positive experiences and build patient trust.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Managed patient billing processes for timely, accurate payments.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Created reports, presentations and other materials for Dentist/ owner
Dental Receptionist/Treatment Coordinator
Southwood Dental Centre
02.2020 - 08.2022
- Provided excellent customer service to create positive experiences and build patient trust.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Managed patient billing processes for timely, accurate payments.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Administrative Assistant to the President
Elite Floors
03.2007 - 03.2020
- Managed executive calendars, scheduling meetings and appointments.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered high volume of phone calls and email inquiries.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Executive Assistant to the Vice President
Great West Life Group Disability
04.2002 - 04.2006
- Supplied sales and marketing support to vice president and department managers
- Handled confidential and sensitive information with discretion and tact.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Organized and coordinated conferences and monthly meetings.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for vice president and executive managers
- Took notes and dictation at meetings.
- Promoted team productivity by keeping supplies organized and well-stocked.
Education
Microsoft Office
Computer Upgrading
Bookkeeping Specialty
General Accounting
High School Diploma -
Dakota Collegiate
Winnipeg, MB06.1992
Skills
- Workflow Planning
- Critical Thinking
- Account Reconciliation
- Office Management
- Travel Coordination
- Expense Reporting
- Credit and Collections
- Event Coordination
- Database Administration
- Office Supplies and Inventory
- Administrative Support
- Staff Management
- Budgeting and Expense Monitoring
- Calendar Management
- Billing and Invoicing
- Travel Arrangements
- Meeting Coordination
- Accounts Payable and Receivable
- Administration and Reporting
- Overseeing Daily Activities
- Reading Comprehension
- Scheduling and Coordinating
- Printing Materials
- Scheduling
- Managing Operations and Efficiency
- Bookkeeping
Timeline
Dental Administrative Manager
Meadowood Dental Centre
08.2022 - Current
Dental Receptionist/Treatment Coordinator
Southwood Dental Centre
02.2020 - 08.2022
Administrative Assistant to the President
Elite Floors
03.2007 - 03.2020
Executive Assistant to the Vice President
Great West Life Group Disability
04.2002 - 04.2006
Microsoft Office
Computer Upgrading
Bookkeeping Specialty
General Accounting
High School Diploma -
Dakota Collegiate
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