Michelle McDougal
Nanaimo,Canada
Summary
Professional with experience in housekeeping and laundry services, focused on maintaining cleanliness and efficiency. Skilled in using cleaning equipment, managing laundry tasks, and ensuring high standards of hygiene. Strong team collaborator known for reliability and adaptability to changing needs. Proven ability to deliver consistent results and uphold quality standards in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Dietary Aide
Oak Tree Manor
Nanaimo, BC
- Served specific meals to patients with special dietary needs.
- Set tables before patients arrived to maintain meal plan productivity.
- Treated patients and team members with dignity and respect.
- Served food and snacks according to planned menu and patients' diet orders.
- Cleaned and maintained dining room during and after each meal service.
- Operated cash register efficiently, making correct customer change and performing cash and receipt reconciliation.
- Worked closely with team members to update cleaning protocols and increase aide efficiency.
Housekeeping and Laundry Attendant
Chartwell Edgewater
Nanaimo, BC
03.2024 - Current
- Collaborated with team members to ensure timely completion of housekeeping tasks across the facility.
- Responded promptly to resident requests for cleaning services, enhancing overall satisfaction and comfort.
- Trained new staff on proper cleaning techniques and equipment usage for operational consistency.
- Implemented improved cleaning routines that increased efficiency and reduced turnaround times for room readiness.
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Consistently met high-performance expectations set forth by management while maintaining exceptional levels of professionalism under pressure situations.
Personal Response Associate
Nanaimo Lifeline
Nanaimo, BC
11.2021 - Current
- Answered alarms as well as incoming calls, assessed needs and managed resource dispatching.
- Input information from clients into company system using MasterMind and Excel for recordkeeping and further review.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Housekeeping and Laundry Attendant
Berwick on the Lake
Nanaimo, BC
02.2023 - 03.2024
- Performed routine cleaning of resident rooms, ensuring high standards of hygiene and sanitation.
- Managed laundry operations, including washing, drying, and folding linens efficiently.
- Assisted in maintaining inventory of cleaning supplies and linen stock to support daily operations.
- Adhered to safety protocols while utilizing cleaning equipment and chemicals effectively.
Dietary Aide
ORIGIN
Nanaimo, BC
01.2022 - 02.2023
- Assisted in meal preparation and service to residents, ensuring dietary restrictions were met.
- Maintained cleanliness and organization of dining areas and kitchen equipment.
- Supported nutrition staff in food inventory management and supply ordering.
- Educated residents on menu options, enhancing dining experience through personalized recommendations.
- Kept all kitchen areas clean, tidy and free of hazards.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
Receptionist Administrator
Trinity Home Medical
Edmonton, AB
01.2021 - 09.2021
- Answered and directed incoming calls using multi-line telephone system.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Pulled and organized requested documentation.
- Signed for packages, recorded deliveries and distributed to personnel.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Greeted customers, answered general questions and directed to appropriate locations.
Education
High School Diploma - undefined
NDSS
Nanaimo, BCSkills
- Friendly, Positive Attitude
- Customer Service
- Organizational Skills
- Punctual and Reliable
- Verbal and Written Communication
- Time Management
- Patient communication
- Verbal communication
- Team collaboration
Languages
English
Professional Working
Timeline
Housekeeping and Laundry Attendant
Chartwell Edgewater
03.2024 - Current
Housekeeping and Laundry Attendant
Berwick on the Lake
02.2023 - 03.2024
Dietary Aide
ORIGIN
01.2022 - 02.2023
Personal Response Associate
Nanaimo Lifeline
11.2021 - Current
Receptionist Administrator
Trinity Home Medical
01.2021 - 09.2021
Dietary Aide
Oak Tree Manor
High School Diploma - undefined
NDSS