Summary
Overview
Work History
Education
Skills
Timeline
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MICHELLE MARKOVIC

Georgetown

Summary

Professional and results-driven account management expert, known for driving sales growth and fostering strong client relationships. Skilled in strategic planning, negotiation, and market analysis, with keen focus on team collaboration and adaptability. Proven track record in delivering consistent outcomes and exceeding client expectations in dynamic environments.

Overview

31
31
years of professional experience

Work History

National Account Manager – Home Health

Medline Canada
07.2018 - 03.2025
  • Managed a national territory while prospecting new opportunities
  • Communicated and consulted with product managers, sales reps and others toward project planning and analysis of new business
  • Developed customer relationships through regular customer visits and quarterly reviews
  • Prospecting for potential new sales opportunities
  • Solution based selling
  • Developed creative pricing structures that appealed to clients while maximizing profit margins for the company.
  • Negotiated contracts for favorable terms, resulting in increased profitability and client satisfaction.
  • Create and implement business plans to exceed sales targets
  • Achieved 100% Club in 2020, 2021, 2022, 2023, 2024
  • Brought lapsed accounts back to active status and providing additional revenue.
  • Maintained a high level of industry knowledge through ongoing research, attending conferences, and networking with industry professionals.
  • Increased market share by 50% in Canada
  • Increased sales from $2M to $10M over 5 years
  • Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
  • Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
  • Fostered an environment of collaboration and open communication with internal teams to ensure seamless execution of national account initiatives.

National Sales Representative

Cardinal Health Canada Inc.
12.2007 - 06.2018
  • Managed a national territory while prospecting new opportunities to various markets
  • Communicated and consulted with product managers, sales reps and others toward project planning and analysis of new business
  • Maintain Salesforce for effective sales, prospect follow-up and detailed records of account activity
  • Visit customers for quarterly reviews
  • Prospected for potential new sales opportunities
  • Comprehensive knowledge of RFP processes (bids, tenders), with focus on all levels of Government
  • Selling and supporting over 90K products for over 400 suppliers into each designated market
  • Developed and executed territory business plans for product mix in order to surpass sales target
  • Ability to meet the needs of internal and external customers, demonstrating dedication to the customer and to the team player whenever needed
  • Managed complex accounts with multiple stakeholders, navigating competing priorities to achieve mutually beneficial outcomes.
  • Cultivated an extensive professional network through active participation in industry events and conferences.
  • Set and achieved company defined sales goals.

Sales Support Representative Customs Sterile

Cardinal Health - Medical Product and Services
12.2003 - 12.2007
  • Support largest territory in Canada which produces over 700 custom packs, including Plexxus accounts
  • Provide primary support to outside sales representatives in Ontario on new business, change initiatives, design and development of medical supplies for hospitals
  • Main Liaison between end users, distributors and US Cardinal and Canadian Sales Representatives
  • Proactively investigate customer concerns, conduct internal audits and implement appropriate resolution steps within the company’s policies and best practices
  • Provide full range of generalist support for the sales team, including quotations of new and existing business, product modification, customer service and visitations and initiation of new components
  • Proactively lead the roll-out and implementation of new custom packs for Operating Room procedures
  • Established and built trust and respect with internal and external clients through continuous open communication and accountability of work
  • Partner with Sales Representatives to align practices for strategic business development and growth
  • Mentored a new employee for a successful transition
  • Merchandise product codes

Sales Support

Future Electronics
01.2000 - 01.2003
  • Provided front line customer service to both internal and external customer by way of incoming phone calls, fax, and email
  • Expert in manipulating internal computer database
  • Communicate product availability issues to customers, production planners, logistics and sales
  • Initiate communication on pricing discrepancies and contract issues including obtaining marketing approval where required for price rides and exceptions
  • Communicate order and pricing confirmations to customers as required
  • Perform all aspects of order management and the processing of incoming orders
  • Expedite orders to meet customer delivery needs or service defaults following established parameters and distribution channels, obtain approvals for premium service
  • Maintain customer profiles and update designated fields in the customer masters as required
  • Proficiently follow worldwide trade compliance, to ensure due diligence is implemented
  • Regulating and processing daily sales report for Corporate Vice President

Clinique Counter - Beauty Advisor

Hudson Bay Company
01.1999 - 01.2000
  • Achieved set sales goals or objectives related to achievement of the sales goals
  • Effective use of store communication systems
  • Developed clientele and determined customer needs
  • Closing sales by assisting customers in making the buying decisions
  • Suggesting additional merchandise or services as form of up selling
  • Exhibit product knowledge

Jewellery Counter - Sales Representative

Hudson Bay Company
01.1994 - 01.1999
  • Achieved set sales goals or objectives related to achievement of the sales goals
  • Customer transactions
  • Event set up
  • Provided customer service

Education

Excel Level II -

01.2009

Professional Sales Development -

01.2008

Marketing Program -

Humber College
Etobicoke, ON
01.2000

Skills

  • Excellent leadership
  • Facilitation skills
  • Superior oral and written communication skills
  • Listening skills
  • Business development
  • Competitor monitoring
  • Time management skills
  • Client relationship building
  • Passionate about solving problems
  • Sales presentations
  • Solution selling
  • Strategic planning skills

Timeline

National Account Manager – Home Health

Medline Canada
07.2018 - 03.2025

National Sales Representative

Cardinal Health Canada Inc.
12.2007 - 06.2018

Sales Support Representative Customs Sterile

Cardinal Health - Medical Product and Services
12.2003 - 12.2007

Sales Support

Future Electronics
01.2000 - 01.2003

Clinique Counter - Beauty Advisor

Hudson Bay Company
01.1999 - 01.2000

Jewellery Counter - Sales Representative

Hudson Bay Company
01.1994 - 01.1999

Excel Level II -

Professional Sales Development -

Marketing Program -

Humber College

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MICHELLE MARKOVIC