Michelle Marinello
Redding,CA
Summary
Experienced hospitality professional with a strong background in real estate investing and short-term rental property management. Hosting over 280 groups and achieving a 98.2% approval rating demonstrates a consistent standard of operational excellence and uncompromising focus on customer delight with the goal of making every customer a raving fan and repeat guest. Seeking a position at SkyWest to further my career path as an airport agent. Offering a strong work ethic, resilient attitude, and an open flexible schedule.
Overview
17
17
years of professional experience
Work History
Real Estate Investor & Property Manager
Self-employeed
08.2023 - Current
- Manages a diverse portfolio of rental properties including short and long-term rental units.
- Manages all aspects of the hosting process, from check-in to check-out, to consistently deliver a 5-star experience for over 200 guests.
- Coordinates cleaning, maintenance, and landscaping teams to create optimal guest experience.
- Supervises community relation efforts, integrating feedback from both guests and neighbors, to promote continuous improvement.
- Optimizes portfolio revenue by tailoring pricing strategies to market trends and seasonal demand.
Homeschool Teacher
Phoenix Charter School
08.2018 - Current
- Managed daily academic schedule, incorporating extracurricular activities and curriculum demands for students.
- Emphasized real world integration of practical life skills alongside school-related requirements.
- Researched and facilitated appropriate curriculum to meet students abilities and grade levels.
- Incorporated life skills education, and character-building lessons alongside academic learning, fostering corporate citizenship and responsible decision-making.
Classroom Overseer/Pastor
Bethel Church
09.2013 - 11.2015
- Greeted families and helped facilitate their check-ins for a 3500 member church.
- Worked cooperatively with other teachers, pastors, and parents to help students reach learning objectives.
- Kept employees on-task with proactive behavior modification and positive reinforcement strategies.
- Supported the teams physical, mental, and social development through group discussion and group activities.
- Observed children to identify individuals in need of additional support and develop improvement strategies.
- Applied play-based strategies to provide diverse approaches to learning.
Bookstore Customer Service Representative
Simpson University
03.2010 - 04.2011
- Increased customer satisfaction by providing personalized assistance and book recommendations to hundreds of students.
- Enhanced customer experience by maintaining a clean, organized, and visually appealing store environment.
- Streamlined processes for receiving daily shipments, unpacking books, and updating inventory records accurately.
- Managed approximately 30 emails a day, and received all incoming calls.
Campus Safety Dispatcher
Azusa Pacific University
12.2007 - 06.2008
- Received dozens of incoming calls daily, and facilitated communications between those callers and field personnel to resolve concerns.
- Documented many incoming and outgoing communications, including call logs, incident reports, and daily activity.
- Worked well in a team setting, providing support and guidance for callers in crisis and personnel in the field.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours often, across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor of Arts - Liberal Arts And General Studies
Azusa Pacific University
Azusa, CA12.2008
Skills
- Guest Relations Management
- Small Business Management
- Real Estate Management
- Effective Organizational Skills
- Inventory Process Control
- Independent Problem Solver
- Clear Communication
- Conduct Group Training
- Effective Schedule Coordination
- Client Relationship Management
Languages
Spanish
Native or Bilingual
Timeline
Real Estate Investor & Property Manager
Self-employeed
08.2023 - Current
Homeschool Teacher
Phoenix Charter School
08.2018 - Current
Classroom Overseer/Pastor
Bethel Church
09.2013 - 11.2015
Bookstore Customer Service Representative
Simpson University
03.2010 - 04.2011
Campus Safety Dispatcher
Azusa Pacific University
12.2007 - 06.2008
Bachelor of Arts - Liberal Arts And General Studies
Azusa Pacific University
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