Michelle Marcilla
Arcadia
Summary
Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.
Highly skilled Loan Specialist with expertise in data accuracy and security. Hardworking professional with over 4 years of assisting clients.
Experienced with loan processing and financial evaluation.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Loan Specialist
Small Business Administration
01.2022 - 10.2024
- Perform loan reviews across various origination and default systems.
- Provide and facilitate services to SBA lenders covering loan servicing and liquidation recovery management.
- Receive loans originate by multiple loan Specialist, gather all necessary documentation and submit complete underwriting packages to lenders.
- Ensure adherence to SBA SOPs.
- Respond to internal/external servicing requests in a timely manner.
- Maintained strict confidentiality of bank records and client information.
- Performed Proof of Debt and Disputes for SBA Treasury Offset.
Loan Processing Assistant
Small Business Administration
06.2021 - 12.2021
- Worked with customers and lenders via telephone and email to answer questions and explain the process of the Paycheck Protection Loan Process.
- Set up and completed loan submission packages.
- Communicated with customers and lenders daily to request information and complete paperwork.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Contributed to a high team performance by meeting individual targets consistently while supporting colleagues in achieving their goals as well.
- Streamlined loan processing by efficiently organizing and verifying applicant documentation.
Admin Assistant Part time
BUILDING BLOCKS CONSULTING
08.2017 - 06.2021
- Handle multifaceted clerical tasks (e.g., data entry, filing, records management, billing, and verification of Patients demographics and Insurance) as the assistant to the President/Owner
- Coordinate travel arrangements and maintain database and ensure the delivery of premium service to Clients/ Care Providers
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
Certified Nurse Assistant per- Diem
SANTA TERISTA MANOR
03.2020 - 10.2020
- Provided high quality patient care as in demand per-diem in assisted living facility
- Preserve patient Privacy and Dignity
- Displayed strong clinical skills in assessing vital signs
- Adhere to safety guidelines
- Ensured the accurate timely flow of information, maintaining thorough patient's records and updating patient's status
- Complied with HIPPA standards in all documentations
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
- Collaborated with nursing staff to promptly address any concerns or emergencies, prioritizing patient safety and well-being at all times.
Education
Medical Office Administration - General Office management, MS Office, Microsoft Excel, Communication Skills, Insurance claims & Processing, Professional Office Procedures
EAGLEROCK COLLEGE
Eagle Rock, Ca02.2016
Skills
- Office Management
- Records Management
- Front-Desk Reception
- Executive Support
- Customer assistance
- Telephone and email etiquette
- Loan servicing
- Documentation review
Certification
Medical Billing and Coding
Timeline
Loan Specialist
Small Business Administration
01.2022 - 10.2024
Loan Processing Assistant
Small Business Administration
06.2021 - 12.2021
Certified Nurse Assistant per- Diem
SANTA TERISTA MANOR
03.2020 - 10.2020
Admin Assistant Part time
BUILDING BLOCKS CONSULTING
08.2017 - 06.2021
Medical Billing and Coding
Medical Office Administration - General Office management, MS Office, Microsoft Excel, Communication Skills, Insurance claims & Processing, Professional Office Procedures
EAGLEROCK COLLEGE
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