Michelle Manns

Allstate Ins

Whitby, Ontario

12.2010 - Current

Provided timely and accurate responses to customer inquiries via phone, email, and chat.
Resolved customer complaints in a professional manner.
Gathered customer feedback to help improve customer service processes.
Maintained updated knowledge of products and services offered by the company.
Identified customer needs and provided appropriate solutions.
Assisted customers with product selection based on their individual requirements.
Communicated effectively with other departments to resolve customer issues promptly.
Documented all customer interactions accurately in CRM system.
Utilized problem-solving skills to identify root cause of customer issues.
Suggested additional products or services that may be beneficial for customers.
Responded promptly to emails from customers seeking assistance.
Ensured that each call was handled in accordance with company standards.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Educated customers where applicable to alleviate need for future contact.