Michelle Manning
Lasalle,Ontario
Summary
Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Personable and energetic committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
11
11
years of professional experience
Work History
Orthodontic Office Receptionist
Tolmie Orthodontics
06.2016 - 08.2023
- Demonstrated strong multitasking skills by handling multiple phone lines while assisting walk-in clients simultaneously.
- Consistently provided exceptional customer service by addressing inquiries professionally and resolving issues efficiently.
- Increased office productivity by maintaining inventory of essential supplies and placing orders when needed.
- Contributed to a welcoming office environment through consistent upkeep of reception area cleanliness and organization.
- Improved client relations with friendly and professional in-person greetings, ensuring a positive first impression of the company.
- Collaborated with team members on various projects, fostering a cohesive office atmosphere.
- Answered phone promptly and directed incoming calls to correct offices.
- Prepared and deposited payments at the bank. Processed in office payments and provided receipts. Daily balancing of records and promptly corrected any errors. Dealing directly with merchant provider to resolve any issues.
Customer Service Representative
Royal Bank Of Canada, RBC
06.2012 - 06.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
GED -
Dudley College
United Kingdom05.1992
High School Diploma -
Warley High School
United Kingdon05.1990
Skills
- Appointment Scheduling
- Account Balancing
- Organization Skills
- Verbal and Written communications
- Scheduling appointments
- Greeting and Seating Clients
- Data Entry
- Multi-line telephone operation
- Professional Demeanor
- Customer and client relation
Timeline
Orthodontic Office Receptionist
Tolmie Orthodontics
06.2016 - 08.2023
Customer Service Representative
Royal Bank Of Canada, RBC
06.2012 - 06.2016
GED -
Dudley College
High School Diploma -
Warley High School