Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Maharaj

Calgary,AB

Summary

Accomplished Administrative Assistant & Service Coordinator with a proven track record at Bell, enhancing operational efficiency and customer satisfaction. Expert in organizational and tech-savvy skills, demonstrated through successful project management and account analysis. Achieved significant improvements in client retention and process optimization, showcasing strong problem-solving abilities and administrative support excellence.

Overview

10
10
years of professional experience

Work History

Corporate Client Care Representative

National Wireless
08.2023 - 08.2024
  • Provided front line sales and support of over 500+ Medium and Enterprise businesses
  • Established daily support for Corporate Account Managers with their day-to-day activities
  • Performed account analysis & reviews as needed
  • Handled over 50 emails and calls daily from clients
  • Processed over 40+ orders per day with high levels of accuracy and data entry
  • Responsible for Invoicing POs with high attention to detail
  • Coordinated ordering and receiving inventory to fill orders.
  • Trained new team members on company policies, procedures, and best practices for delivering top-notch client care.
  • Performed periodic audits of client accounts for accuracy, identifying errors, and taking corrective action when necessary.
  • Built strong relationships with clients through consistent follow-up and genuine empathy during difficult situations.
  • Collaborated with team members to achieve monthly performance goals, contributing to increased customer retention rates.

Administrative Assistant & Project Coordinator

ServiceMaster of Mississauga
10.2020 - 08.2023
  • Act as the right hand to three project managers assisting in handling and rectifying all daily inquiries and concerns via phone, e-mail and in person
  • Coordinating renovation schedules between subcontractors, homeowners and insurance companies on a daily ongoing basis for each project manager
  • Coordinating and booking subcontractors for various renovation jobs consistently daily
  • Work alongside insurance adjusters daily to set out plan of action to restore homeowners properties
  • Invoicing using Sage 50 software and process payments daily
  • Allocating outstanding receivables and follow up with clients
  • Answering phone calls, including documenting new insurance claim details
  • Using Microsoft Office and Adobe regularly daily to prepare documents and paperwork to present to clients
  • Follow up with clients and insurance companies for outstanding payments
  • Generating repair estimates and drawing blueprints using Xactimate software.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Administrative Assistant & Service Coordinator

Bell
07.2014 - 07.2020
  • Responsible for reporting directly to the inventory department at head office for a variety of tasks, such as stock requests or correcting discrepancies
  • Handled merchandising for entire store to ensure compliance for monthly audits
  • Developed strong communication and teamwork skills
  • Solely performed numerous large merchandising change-overs for occasions such as new device launches
  • Organized and handled daily bank deposits
  • Responsible for shipping and receiving products on a daily basis between various locations
  • Organizing store cash and daily paperwork
  • Perform monthly inventory counts in SAP of all store products and mobile devices.

Education

Graduate Diploma - Business Administration Marketing

Sheridan College Davis Campus
Brampton
06.2011

High School Diploma -

St. Martin Secondary School
Mississauga, ON
06.2008

Skills

  • Organizational Skills
  • Claims Processing
  • Customer Service
  • Account Management
  • Tech-Savvy
  • Project Management
  • Strong Problem Solver
  • Administrative Support
  • Time Management

Timeline

Corporate Client Care Representative

National Wireless
08.2023 - 08.2024

Administrative Assistant & Project Coordinator

ServiceMaster of Mississauga
10.2020 - 08.2023

Administrative Assistant & Service Coordinator

Bell
07.2014 - 07.2020

Graduate Diploma - Business Administration Marketing

Sheridan College Davis Campus

High School Diploma -

St. Martin Secondary School

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Michelle Maharaj