Michelle Madunatu
Winnipeg,MB
Summary
Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations.
Overview
4
4
years of professional experience
Work History
Brand Ambassador
Lounge Underwear
07.2021 - Current
- Created content for websites and online publications.
- Produced original, creative content for promotional advertisements and marketing materials.
- Customized brand message to reach and capture target audience interest and drive engagement.
- Promoted and marketed works through social media platforms.
Customer Service Representative
TTEC
06.2022 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Daycare Worker
Patience Daycare
01.2021 - 11.2022
- Taught children to organize toys, wash hands, and share by leading by example.
- Encouraged good behaviors using positive reinforcement methods.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Monitored entrances and exits to maintain safety and organized environments.
- Distributed food, napkins, and beverages in preparation for snack time.
- Meticulously sanitized toys and play equipment.
Volunteer Coordinator
AFRICAND
01.2020 - 08.2020
- Participated in community outreach events to promote volunteer opportunities and enlist new volunteers.
- Developed and maintained relationships with local organizations to identify volunteer opportunities and resources.
- Managed and tracked volunteer hours and progress to support accurate documentation.
- Collaborated with other departments to maximize impact of volunteer efforts.
- Scheduled and organized training sessions for volunteers to develop skills and knowledge.
Education
Bachelor of Arts - Psychology
University of Manitoba
Winnipeg, MB10.2023
High School Diploma -
Caleb International College
Lagos07.2017
Skills
- Inventory Control
- Site Visits
- Loss Prevention Goals Monitoring
- Relationship Builder
- Promotional Campaigns
- Foundational Knowledge
- Quality Control
- Spreadsheets
Timeline
Customer Service Representative
TTEC
06.2022 - 08.2023
Brand Ambassador
Lounge Underwear
07.2021 - Current
Daycare Worker
Patience Daycare
01.2021 - 11.2022
Volunteer Coordinator
AFRICAND
01.2020 - 08.2020
Bachelor of Arts - Psychology
University of Manitoba
High School Diploma -
Caleb International College
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