Summary
Overview
Work History
Education
Skills
Training
References
Timeline
Generic

Michelle M. Adona

Prince Albert,Canada

Summary

I have a Diploma in Bachelor of Science in Economics graduate from the Philippines with nearly 25 years of managerial experience in the food industry. Skilled in working with young individuals, dedicated, collaborative professional with a passion for continuous learning. Seeking a full-time role that challenges professionally, leveraging interpersonal skills, effective time management, and problem-solving abilities. Strong analytical, communication, and teamwork skills. Eager to contribute to team success and further develop professional capabilities while maintaining a positive attitude and commitment to growth. I am

experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

22
22
years of professional experience

Work History

Restaurant Manager

Tim Hortons ( Zaps Holdings Inc.)
01.2011 - Current
  • Ensured efficient floor control to achieve outstanding quality, service and cleanliness.
  • Ensured on-time and accurate sales data transmission.
  • Ensuring a profitable store, controlling food, paper and labor cost.
  • Scheduling team member and sales forecasting.
  • Ordering products needed for operation.
  • Implemented quick and fair disciplinary action.
  • Ensured on-time and accurate sales data transmission.
  • Making incentives for the crew to boost their morale & for them to hype up with their work.
  • Updates day part analysis to be given to scheduling manager to ensure that we have proper staff for each shift.
  • Ensured accuracy and timely accomplishment of Food Safety Checklist.
  • Making sure to follow Government standard and protocol specially with the Pandemic.
  • Ensuring that all Food safety protocol are being implemented and observe during operation.
  • Doing payroll update and ensuring accurate timecards before payroll cut off.
  • Attending to all customer concern and making solution to satisfy the Guest.

Manager

GOLDEN ARCHES DEVELOPMENT CORPORATION (Mc Donalds Philippines)
02.2005 - 12.2010
  • Assisting Restaurant Manager in store operations and other related matters.
  • Ensured efficient floor control to achieve outstanding quality, service & cleanliness.
  • Prepared & implemented game plan for my shift to hit 100% MS (Mystery Shopper).
  • Identified barriers and prepared action plans to resolve problems.
  • Identified shift bottlenecks and immediately took action to resolve it.
  • Conducted crew hiring, crew certification and Performance Appraisal as scheduled.
  • Implemented quick and fair disciplinary action.
  • Ensured accuracy and timely accomplishment of Food Safety Checklist.
  • Ensured on-time and accurate sales data transmission.
  • Updates & organize Crew 201 file regarding their health permit and other documents that needs to be updated.
  • Making incentives for the crew to boost their morale & for them to hype up with their work.
  • Updates day part analysis to be given to scheduling manager to ensure that we have proper staff for each shift.

Bookkeeper

Cater Pro Enterprise Inc
03.2003 - 08.2004
  • Responsible of making and updating disbursement book, sales book, and check book.
  • In charge of making financial reports monthly and cash flow reports every week.
  • Assisting supervisor in doing monthly inventories of stocks.
  • In charge of analyzing store performance and evaluating some fixed assets.
  • Reason for Leaving: Resigned

Education

BACHELOR OF SCIENCE - Economics

Skills

  • Restaurant operations oversight
  • Recruitment
  • Inventory control and record keeping
  • Operations management
  • Organization and prioritization
  • Staff management
  • Schedule coordination
  • Restaurant promotion management
  • Trained in performance and wage reviews
  • Food service background
  • Supervisory skills
  • Customer engagement
  • Resource allocation
  • Proven sales record
  • Customer-oriented
  • Complaint resolution
  • Personnel recruiting
  • Adaptable
  • Employee schedule management
  • Customer service best practices
  • Full service restaurant background
  • Shift management
  • Staff scheduling
  • Team management
  • Labor and food cost control
  • Purchasing and cost control
  • Brand standards promotion
  • Passion for customer satisfaction

Training

  • Tim Hortons University, 01/23/12 - 02/23/12, Oakville, Ontario, Canada, Restaurant Management Certification
  • McDonald's Training Center, 07/11/05 - 07/15/05, Carlos Palanca Street, Makati City, Philippines, Philippines, Basic Shift Management Course
  • McDonald's Training Center, 04/17/06 - 04/21/06, Carlos Palanca Street, Makati City, Philippines, Philippines, Advanced Shift Management Course

References

  • Mr. Ramon Juson, Manager, (306-960-0625)
  • Mr. Blaine Zaparanuik, General Manager ( 306-260-7977)
  • Ms. Paulyn Condes, Asst. Manager ( 306-314-8001)

Timeline

Restaurant Manager

Tim Hortons ( Zaps Holdings Inc.)
01.2011 - Current

Manager

GOLDEN ARCHES DEVELOPMENT CORPORATION (Mc Donalds Philippines)
02.2005 - 12.2010

Bookkeeper

Cater Pro Enterprise Inc
03.2003 - 08.2004

BACHELOR OF SCIENCE - Economics

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Michelle M. Adona