Michelle MacDonald
Hammonds Plains,NS
Summary
Accomplished and results-oriented professional with over 25 years of progressive experience in law enforcement technology, records management, and team leadership within the Halifax Regional Police. Proven expertise in the full lifecycle of system implementation, data integrity, and process optimization within a police environment. Adept at bridging the gap between business needs and technical solutions, delivering comprehensive training, and ensuring compliance with critical policies and standards. Currently assigned to the Body Worn Camera and Digital Evidence management project team as a Functional Analyst and Subject Matter Expert. Seeking to leverage extensive knowledge of police operations and project implementation to excel as the Digital Evidence Management System (DEMS) Unit Supervisor.
Overview
23
23
years of professional experience
Work History
Functional Analyst
Halifax Regional Police/HRM
09.2006 - Current
- Lead implementation teams through all phases of the product implementation lifecycle for critical police technologies, included but not limited to, Records Management System (RMS), Computer Aided Dispatch (CAD), Mobile Data Terminal (MDT), and Mobile Report Entry (MRE) systems.
- Acted as the primary liaison between business unit staff and technical teams, effectively translating business requirements into technical specifications and ensuring technology aligns with needs of the Halifax Regional Police (HRP) while adhering to Halifax Regional Municipality Information Technology (HRM IT) business practice and service delivery.
- Collaborated extensively with internal business units and external agencies such as the RCMP and Department of Justice to address diverse system needs and requirements, fostering strong inter-departmental and inter-agency relationships.
- Ensured strict adherence to organizational policies and legislative requirements during the integration of new technologies and ongoing system enhancements.
- Developed and coordinated implementation plans, optimizing work efforts and collaboration between business and technical staff between HRP, RCMP and other policing agencies.
- Partnered with system users to identify opportunities for increased value and service delivery from the Versadex system and other police technologies.
- Created and executed comprehensive test plans and scripts for system functionality modifications, enhancements, new implementations and guided user acceptance testing.
- Developed and delivered user training materials and sessions for functional changes, enhancements, and new system implementations.
- Coordinated technical implementations of system enhancements and new features into production environments, maintaining accurate documentation of all changes within the guidelines of HRP, HRM IT and other policing agencies.
- Assisted HRM IT in the development of the RAPID Archive System (RAS) , serving as Lead Business Analyst and assisting HRM IT in creating software, processes, policies, and training for legacy RMS data.
- Instrumental in the analysis and implementation planning for the Electronic Ticketing Module , conducting multi-agency reviews and developing business process documentation, testing scenarios and training plan to ensure optimal solutions.
- Currently a Project Lead for the implementation of the vMobile Module within Versadex , partnering in the development of the communication plan, application rollout strategy, training documentation and comprehensive testing scenarios to ensure optimal solutions and seamless integration.
CPIC Co-ordinator, Records Team Lead
Halifax Regional Police
05.2005 - 09.2006
- Supervised and coordinated the daily activities of CPIC and Transcription Clerks, optimizing staff and equipment utilization.
- Managed performance and attendance issues for CPIC staff and the broader Records section in the absence of the Records Supervisor.
- Assisted in the recruitment and coordinated comprehensive training for all new CPIC Clerks, identifying and arranging ongoing professional development opportunities.
- Conducted thorough audits of confidential records for CPIC, Offender and occurrence to ensure the validity and accuracy of data inputted by members of Halifax Regional Police support staff.
- Provided guidance, training, and direction to all CPIC system users within the Halifax Regional Police.
- Generated statistical reports as required for HRP management's operational oversight.
Secondment, Versadex Implementation Project
Halifax Regional Police
01.2003 - 05.2004
- Led in the review of existing business processes within the Records and Court sections.
- Collaborated and developed new business processes for Records and Courts Business Units to leverage functionality for users in the Versadex System.
- Created comprehensive training documentation and testing scenarios for the new Records Management System, implemented in December 2004.
Education
Business Administration
Maritime Business College
Dartmouth, NSOngoing Yearly Training | Workshops And Training
Versaterm
ITIL Foundation
Global Knowledge
Leading And Communicating- Journey of Excellence
HRM Training
Introduction To Business Analysis
Global Knowledge
9-1-1 Communication Automation Meet Public Safety
Assoc. of Public-Safety Communications Officials (APCO)
11-2024
Skills
- Digital Evidence Management: Currently assigned to the Body Worn Camera and Digital Evidence management project team as a Functional Analyst and Subject Matter Expert
- Systems Implementation & Management: Versadex RMS, CAD, MDT/MRE, RAPID Archive System (RAS), Electronic Ticketing, vMobile
- Data Management & Integrity: Records auditing, data validation, secure handling of sensitive and confidential information
- Training & Development: Curriculum development, end-user training delivery, mentorship
- Project Management Support: Implementation planning, coordination, test plan creation, documentation, communication planning, application rollout
- Business Process Optimization: Current state analysis, future state design
- Compliance & Policy Adherence: CPIC policies, organizational standards, legislative updates
- Leadership & Team Building: Leading diverse teams, performance management, promoting teamwork and individual development, fostering a positive work environment
Timeline
Functional Analyst
Halifax Regional Police/HRM
09.2006 - Current
CPIC Co-ordinator, Records Team Lead
Halifax Regional Police
05.2005 - 09.2006
Secondment, Versadex Implementation Project
Halifax Regional Police
01.2003 - 05.2004
Business Administration
Maritime Business College
Ongoing Yearly Training | Workshops And Training
Versaterm
ITIL Foundation
Global Knowledge
Leading And Communicating- Journey of Excellence
HRM Training
Introduction To Business Analysis
Global Knowledge
9-1-1 Communication Automation Meet Public Safety
Assoc. of Public-Safety Communications Officials (APCO)
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