Sum Yee Michelle Ma
South San Francisco
Summary
Detail-oriented HR Support and Administrative Professional with 13+ years of experience managing high-volume communication, onboarding, records management, compliance tracking, and employee support in fast-paced environments. Known for strong organization, accuracy, and warm, clear communication. Quick learner with experience supporting HR functions including recruitment, benefits paperwork, payroll assistance, and maintaining confidential personnel files.
Overview
25
25
years of professional experience
Work History
Human Resources & Administrative Assistant
Pacific Rim International School
01.2013 - 10.2025
- Served as the primary point of contact for all incoming communication, managing high-volume emails, phone calls, and walk-ins while providing clear and accurate information to parents, staff, and community members.
- Supported HR functions by coordinating new employee onboarding, preparing required documentation, assisting with employee setup in ADP, and maintaining confidential personnel records.
- Managed sensitive student and employee information, ensuring accuracy, compliance, and proper documentation within internal systems, including Transparent Classroom and HR-related databases.
- Assisted with recruitment activities by posting job openings, screening applicants, coordinating interviews, and communicating with candidates throughout the hiring process.
- Supported benefits-related tasks, including enrollment paperwork, eligibility verification, and tracking leave requests and staff absences.
- Monitored required training, certifications, and compliance documentation to ensure staff met organizational and regulatory standards.
- Provided administrative support for employee relations by responding to inquiries regarding schedules, policies, payroll questions, and general HR-related concerns with professionalism and discretion.
- Coordinated and maintained organizational calendars, including academic schedules, staff meetings, school events, and operational timelines.
- Processed enrollment and transfer documentation, maintained accurate records, and ensured timely communication between families, teachers, and administrative staff.
- Managed bookkeeping tasks, including accounts payable/receivable, tuition tracking, and follow-up on outstanding balances, ensuring accuracy and timely collections.
Marketing Manager
Sing Tao Daily
08.2000 - 12.2012
- Oversaw marketing, advertising, and promotional initiatives, collaborating directly with the Marketing Director to execute campaigns that strengthened brand visibility and audience engagement.
- Planned, coordinated, and managed major community and corporate events, including Sing Tao Expo, Education Fair, Miss Sing Tao Pageant, Mr. Sing Tao Contest, Chinese Dance Competition, Children’s Talent Contest, and Singing Contest.
- Built and maintained strong public relations and business partnerships with corporate clients, sponsors, and media organizations.
- Proofread, edited, and quality-checked promotional materials to ensure accuracy, consistency, and alignment with brand messaging.
- Developed compelling print advertisements and marketing collateral tailored to event themes and campaign strategies.
- Authored engaging articles to promote Sing Tao events and increase readership interest.
Education
Bachelor of Science - Business Administration of Marketing
San Francisco State University
05-2000
Skills
- Customer Service
- Effective communication & presentation skills
- English/Cantonese/Mandarin
- Time management
- Detail-oriented
- Adaptability
ACHIEVEMENTS
- Scholarship from Hitachi America, Ltd. Fall 1997
- Dean's List Spring 1997, Fall 1997, Fall 1998 and Spring 1999
- Sing Tao Daily Loyalty Award 2010
Timeline
Human Resources & Administrative Assistant
Pacific Rim International School
01.2013 - 10.2025
Marketing Manager
Sing Tao Daily
08.2000 - 12.2012
Bachelor of Science - Business Administration of Marketing
San Francisco State University