Michelle Lucas
Woodland
Summary
Dynamic professional with a strong background in customer service from Ju Hachi, excelling in effective communication and team collaboration. Proven ability to enhance customer experiences and train new staff, ensuring smooth operations. Skilled in cash handling and adept at resolving inquiries, fostering a welcoming environment for all patrons.
Overview
8
8
years of professional experience
Work History
Teaching Assistant
CSUS
Sacramento
01.2022 - 05.2024
- Assisted professors in developing course materials and assignments for students.
- Managed classroom logistics to ensure smooth lecture and discussion operations.
- Guided students through one-on-one tutoring sessions to master course content.
- Facilitated communication between students and faculty regarding academic concerns.
- Organized study groups to promote collaborative learning among peers.
- Monitored student progress, providing constructive feedback to enhance academic success.
- Developed instructional resources to address diverse learning needs effectively.
- Maintained safe environment while adhering to school policies and procedures.
Server
Ju Hachi
Sacramento
06.2016 - 12.2022
- Delivered exceptional customer service in a fast-paced dining environment.
- Assisted with menu presentation and detailed dish preparation methods.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and service stations.
- Processed customer orders accurately using point-of-sale system.
- Trained new servers on restaurant procedures and service standards.
- Managed cash and credit transactions, ensuring accurate billing processes.
- Handled customer inquiries and resolved issues promptly.
Education
Bachelor of Arts - Art History
Sacramento State
Sacramento, CA05-2024
Skills
- customer service
- Cash handling
- Money transfer systems
- Excellent people skills
- effective communication
- team collaboration
- Flexible schedule
Timeline
Teaching Assistant
CSUS
01.2022 - 05.2024
Server
Ju Hachi
06.2016 - 12.2022
Bachelor of Arts - Art History
Sacramento State
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