Michelle Lopez
Oceanside
Summary
Dynamic retail professional with a proven track record at The Home Depot Distribution Center, excelling in customer service and relationship building. Recognized for achieving monthly sales targets through effective problem-solving and cash handling skills. Committed to enhancing customer satisfaction and fostering teamwork in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Pro Account Sales Associate
The Home Depot Distribution Center
07.2021 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained inventory accuracy through regular stock assessments and organization.
- Operated forklifts and pallet jacks for efficient loading and unloading of merchandise.
- Collaborated with team members to ensure timely order fulfillment and delivery processes.
- Implemented safety protocols during operations, contributing to a safer work environment.
- Resolved customer complaints efficiently, fostering positive relationships and feedback.
- Participated in training new associates on operational procedures and equipment use.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
Front End Supervisor
Ross Dress for Less
07.2018 - 05.2025
- Assisted team members in daily operations, ensuring efficient workflow and customer service standards.
- Learned safety protocols and best practices to maintain a secure work environment.
- Supported inventory management by organizing stock and ensuring product availability.
- Engaged with customers to address inquiries, enhancing overall satisfaction and experience.
- Collaborated with colleagues to streamline processes, contributing to operational efficiency.
- Adapted quickly to new tools and systems for effective task completion and support.
- Maintained cleanliness and organization of work areas, promoting a positive atmosphere.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Assistant Store Manager
Dollar Tree
09.2019 - 04.2022
- Assisted in overseeing store operations, ensuring compliance with company policies and procedures.
- Managed inventory control processes, optimizing stock levels and reducing shrinkage.
- Trained new team members on customer service standards and operational procedures.
- Coordinated scheduling to ensure adequate staffing during peak hours for improved service efficiency.
- Implemented visual merchandising strategies to enhance product visibility and drive sales growth.
- Monitored sales performance, providing feedback to team members to improve customer engagement.
- Resolved customer complaints promptly, enhancing overall shopping experience and satisfaction levels.
- Conducted regular audits of sales transactions and cash handling practices to ensure accuracy and accountability.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
No Degree - Accounting
Chula Vista High School
Chula Vista, CAHigh School Diploma - Accounting
Cetys Preparatoria
Tijuana, BC, MX05.2013
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Listening skills
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Cash handling
- Money handling
- Verbal/written communication
- Cash register operation
- Cash handling accuracy
- Client service
- Conflict resolution
- Store opening and closing
- Product sales
- POS system operation
- Meeting deadlines
- Retail store operations
- Guest relations
- Payment processing
- Sales development
- Order processing
- Point of sale operation
- Fitting room maintenance
- Sales forecasting
- Self-checkout assistance
- Friendly and outgoing
- Task prioritization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Pro Account Sales Associate
The Home Depot Distribution Center
07.2021 - Current
Assistant Store Manager
Dollar Tree
09.2019 - 04.2022
Front End Supervisor
Ross Dress for Less
07.2018 - 05.2025
No Degree - Accounting
Chula Vista High School
High School Diploma - Accounting
Cetys Preparatoria
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