Michelle Löffler
Montreal,QC
Summary
Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Focused and reliable professional takes pride in providing excellent customer service. Organized, hardworking and dependable candidate successful at managing multiple priorities with a positive attitude. Goal-driven and enthusiastic individual with over 10 years of experience in collaborating with different groups to deliver sales goals and targets. Strong track record of building and motivating reams to meet business objectives with complex requirements. Demonstrated leadership in system implementation, program execution, and process improvement engagements. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Restaurant Waiter
Restaurant Sansibar & Go-In Hotel And Restaurant
12.2022 - 07.2023
- Professional Customer Service and delivering of food and beverages in different stations.
- Professional handling and fulfilling all tasks assigned independently and routinely.
- Answered customers questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Cultivated warm relationships with regular customers.
- Informed customers about daily and seasonal specials.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Store Manager
Esport Arcade GmbH
11.2021 - 11.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Greeted customers entering store and responded promptly to customer needs.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Managed efficient cash register operations.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Executive Assistant to the Chief Executive Officer
Porsche
10.2015 - 03.2019
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
- Handled confidential and sensitive information with discretion and tact.
- Handled incoming and outgoing mail, email and faxes.
- Kept reception area clean and neat to give visitors positive first impression.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered phone promptly and directed incoming calls to correct offices.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed administrative logistics of events planning, event booking, and event promotions.
Education
Marketing-Communication-Economist - Marketing And Consumer Studies
VWA-College
Duisburg, Germany08.2013
Apprenticeship - Industrial Business Management
Walther-Rathenau-College
Duisburg, Germany07.2010
Apprenticeship - Sales
Robert-Schumann-College
Essen, Germany06.2007
Skills
- POS Systems
- Sales Activities
- Customer Service and Relationship Management
- Restaurant Operation
- Critical Thinking, Analytical and Problem Solving Skills
- Credit Card Transaction Processing and Cash Management
- Verbal and Written Communication
- Strong Organizational and Coordination Skills
- Team leadership and Direction Improvement
- Schedule Management
- Creative and Time-efficient
- Highly adaptable and flexible
- Detail-oriented and Quality Assurance
- Event Planning
- Microsoft, Spreadsheets, docx
- Cleaning and Sanitizing
Languages
English
Native or Bilingual
German
Native or Bilingual
Timeline
Restaurant Waiter
Restaurant Sansibar & Go-In Hotel And Restaurant
12.2022 - 07.2023
Store Manager
Esport Arcade GmbH
11.2021 - 11.2022
Executive Assistant to the Chief Executive Officer
Porsche
10.2015 - 03.2019
Marketing-Communication-Economist - Marketing And Consumer Studies
VWA-College
Apprenticeship - Industrial Business Management
Walther-Rathenau-College
Apprenticeship - Sales
Robert-Schumann-College
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