Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michelle Levy

Innisfil

Summary

Driven, hard working small business owner with a proven track record operating Premier Host, excelling in customer relations and operational management. Skilled in strategic planning and financial oversight, I enhanced guest satisfaction and achieved consistent growth through targeted marketing and exceptional service delivery. Committed to fostering relationships and optimizing property management processes.

Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivering impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.

Overview

20
20
years of professional experience

Work History

Owner

Premier Host
08.2022 - Current
  • Developed and implemented operational strategies to enhance guest experience and satisfaction.
  • Managed daily operations, ensuring compliance with hospitality standards and procedures.
  • Oversaw property maintenance and coordinated repairs to optimize functionality and aesthetics.
  • Trained team members on customer service protocols, improving team performance and engagement.
  • Trained and mentored staff to improve service delivery and operational efficiency.
  • Established budgeting processes to monitor expenses and optimize profitability.
  • Conducted market research to identify trends and adjust product offerings accordingly.
  • Created targeted marketing campaigns to increase brand visibility and attract new customers.
  • Analyzed customer feedback to implement improvements in service quality and product selection.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Achieved consistent growth with careful planning and execution of business development initiatives.
  • Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Managed booking processes using industry-specific software for flights and accommodations.
  • Collaborated with vendors to secure competitive rates and exclusive offers for clients.
  • Organized trips for individual, family and business travelers.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Collected, handled and documented payments for travel services and associated feels.
  • Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Streamlined booking processes for increased efficiency and reduced client wait times.
  • Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.

Short Term Rental Property Manager

Host on Demand
03.2020 - 09.2022
  • Managed tenant relations, ensuring prompt communication and addressing concerns effectively.
  • Oversaw property maintenance schedules, coordinating repairs to enhance tenant satisfaction.
  • Implemented efficient leasing processes, reducing vacancy rates through targeted marketing strategies.
  • Developed and maintained comprehensive property management systems to streamline operations.
  • Led initiatives for property improvements, enhancing overall aesthetics and functionality of units.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Ensured timely completion of routine property inspections, maintaining a high level of safety and compliance with regulations.
  • Increased tenant satisfaction by promptly addressing concerns and resolving maintenance issues.
  • Provided regular updates to property owners on the status of their investments, including rental income and expense reports, occupancy rates, and maintenance needs.
  • Assisted in the hiring process for new team members by conducting interviews and evaluating applicant qualifications against role requirements.

Bartender

Baton Rouge Steakhouse & Bar
01.2006 - 08.2021
  • Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
  • Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
  • Trained new staff on bartending techniques, customer service standards, and safety protocols.
  • Implemented effective communication with kitchen staff to coordinate food and drink orders seamlessly.
  • Resolved customer complaints promptly to maintain high satisfaction levels and encourage repeat business.
  • Developed signature drink recipes, contributing to unique bar offerings that attracted clientele.
  • Monitored bar cleanliness and compliance with health regulations to ensure safe operations.
  • Collaborated with management on promotional events to drive sales and enhance brand visibility.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Education

No Degree - Business Administration And Management

Sheridan College Institute of Technology And Advanced Learning
Oakville, None
06-2001

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Operations management
  • Business management
  • Strategic planning
  • Staff management
  • Marketing
  • Team oversight
  • Financial management
  • Business development
  • Business administration
  • Consulting
  • Contract management
  • Property management
  • Payment collection
  • Property inspections
  • Customer service-focused
  • Exceptional oral and written communication skills
  • Tenant relations
  • Property tours and inspections
  • Maintenance scheduling
  • Occupancy management
  • Marketing and advertising
  • Compliance monitoring
  • Property accountability

Languages

English
Full Professional

Timeline

Owner

Premier Host
08.2022 - Current

Short Term Rental Property Manager

Host on Demand
03.2020 - 09.2022

Bartender

Baton Rouge Steakhouse & Bar
01.2006 - 08.2021

No Degree - Business Administration And Management

Sheridan College Institute of Technology And Advanced Learning

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Michelle Levy