Summary
Overview
Work History
Education
Skills
Websites
Leadership Experience
References
Languages
Certification
Timeline
BusinessAnalyst
Michelle Leonard

Michelle Leonard

Barrie,ON

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Office, HR and Accounting Manager

Maven Commercial Real Estate
04.2021 - Current

Responsible for overseeing the efficient day-to-day operations of the office, managing administrative functions, cash-flow and handling human resources tasks, including Payroll, recruitment, employee relations, and policy implementation, to ensure a well-functioning and productive work environment.

Core Competencies:

  • Office Operations Management, Administrative support, Human Resource Administration, Payroll & Compliance, Employee Relations, Recruitment, Policy Development, Performance Management, Compliance and legal, Conflict Resolution, Records Maintenance, Facilities management , Assistance with event coordination, Communication liaison, Budget Management, Safety and security protocol, Vendor management, Training (create materials, using Talent Management program)

Related Education/Experience:

  • Communication skills, Organization and Time Management, Conflict resolution Problem-solving, Attention to detail, Team Collaboration, Leadership, Adaptability, Employee engagement, Budgeting, Financial Reporting, Technology Proficiency, Training & Development, Networking, recruitment.
  • Post Secondary in HR, Business admin/Management, Law Clerk Diploma, HR Certification (SHRM-CP or PHR)- working towards-
  • Office Management experience, Real Estate industry exposure, leadership , HRlS proficiency, Compliance & legal knowledge, change management, presentation skills.

Office Manager

Greentown Scrubs Canada
10.2019 - 04.2021

Real Estate Administrative Assistant

Gemma Leggett, Remax Hallmark York Group
07.2019 - 09.2019

Legal Administrative Assistant

The Corporation of the Town of Caledon
07.2014 - 05.2015

Real Estate Law Clerk

Sorrenti Law Professional Corporation
06.2011 - 06.2014

Junior Accountant

Jonas Software
07.2009 - 09.2011

Billing Coordinator, Data Entry

Clearview Industries Ltd.
03.2007 - 02.2009

Accounts Receivable

C.H. Robinson Company Worldwide
03.2004 - 03.2007

Education

Brokers License - Real Estate

Humber College
Toronto, ON
2025

Certificate - Business Management Studies (BMS)

Georgian College
Barrie, ON
2024

Real Estate Salesperson Representative - Real Estate

Humber College
Toronto, ON
11.2023

AACI Designation Program (AIC Intro Course) - Real Estate

UBC Saunder School of Business
Toronto, ON
09.2021

AACI Designation Program (AIC Course 1) - Real Estate

Seneca College
Toronto, ON
09.2021

Law Clerk Diploma Program (Honours) - Law Studies

TriOS College
Mississauga, ON
11.2012

Skills

  • Financial analysis
  • Bank reconciliations
  • Financial reporting
  • Real Estate legal transactions (purchase, sales, refinance & Private Mortgages)
  • Real Estate Trade transaction management (MLS, BDAR, WebForms, GeoWarehouse, etc)
  • Marketing and digital content creation
  • Creating and implementing efficiency processes
  • Creating operations manual
  • Recruiting, Hiring/onboarding/offboarding staff
  • Microsoft Office 365 applications
  • QuickBooks Online
  • Dext/HubDoc Receipt banks
  • Organizing Team meetings, Preparing agendas/taking minutes
  • Trade shows
  • Invoicing
  • Month-End Reporting
  • Bank Account Reconciliations
  • Operations Management
  • Process Improvement
  • Bookkeeping
  • Financial Reporting
  • Financial Data Analysis
  • Staff Management
  • Financial Statement Presentations
  • Payroll Processing/Management
  • Budget Development
  • General Ledger Accounting
  • Meticulous Attention to Detail
  • Financial Auditing
  • Financial Management
  • Problem Solving
  • Cash Flow Management
  • Adaptability
  • Microsoft Office Proficiency
  • Month-End Closing
  • Decision Making
  • Team Leadership
  • Strategic Planning
  • Client Relationship Management
  • Time Management
  • Tax Compliance

Leadership Experience

I possess the skills and experience required to successfully transform a business vision into clear strategies to achieve the desired results. To achieve successful results, I assisted in strengthening previous employers' brand/reputation by establishing and maintaining effective relationships with internal and external stakeholders, helping to grow and develop a 3-person team to a 10-person team. Managing day to day operations, with excellent organization and prioritizing abilities. Exercising exceptional communication skills with the ability to maintain strong relationships with Industry partner, staff, and upper management. As Operations Manager, I am responsible for developing, inspiring and directing an effective support team to achieve company objectives, initiatives, and financial growth. Implementing process and created an operations manual for existing and new staff, aiding in the on-boarding process.

References

  • Mary Sheridan, Marketing Manager, (416) 804-0050, maryelizsheridan@gmail.com
  • Loredanna Iannacchino, Office Manager (former), (416) 931-5673, iannacchinol@gmail.com

Languages

English
Native or Bilingual

Certification

  • Licensed Real Estate Sales Representative
  • ILCO Law Clerk

Timeline

Office, HR and Accounting Manager

Maven Commercial Real Estate
04.2021 - Current

Office Manager

Greentown Scrubs Canada
10.2019 - 04.2021

Real Estate Administrative Assistant

Gemma Leggett, Remax Hallmark York Group
07.2019 - 09.2019

Legal Administrative Assistant

The Corporation of the Town of Caledon
07.2014 - 05.2015

Real Estate Law Clerk

Sorrenti Law Professional Corporation
06.2011 - 06.2014

Junior Accountant

Jonas Software
07.2009 - 09.2011

Billing Coordinator, Data Entry

Clearview Industries Ltd.
03.2007 - 02.2009

Accounts Receivable

C.H. Robinson Company Worldwide
03.2004 - 03.2007

Brokers License - Real Estate

Humber College

Certificate - Business Management Studies (BMS)

Georgian College

Real Estate Salesperson Representative - Real Estate

Humber College

AACI Designation Program (AIC Intro Course) - Real Estate

UBC Saunder School of Business

AACI Designation Program (AIC Course 1) - Real Estate

Seneca College

Law Clerk Diploma Program (Honours) - Law Studies

TriOS College
Michelle Leonard