Michelle Lee
Certified Esthetician
Richmond
Summary
Passionate and empathetic Licensed Medical Esthetician trained in high-tech facials, laser treatments, nail care, waxing, makeup, lash/brow tint, and lash extensions/lash lifts. Multilingual professional with clinical experience as dental assistant. 4x certified lash technician with 7 years hands-on experience ready to deliver 5-star experience to a diverse clientele using great attention to detail and excellent interpersonal skills. Positive attitude in the face of challenges and excited to expand on current skills.
Overview
11
11
years of professional experience
9
9
Certifications
4
4
Languages
Work History
Skin Educator
Formula Fig
11.2023 - Current
- Improve overall skin health for clients using targeted high-tech facials including microdermabrasion, nanoneedling, radiofrequency, ultrasound, cryotherapy, lymphatic massage
- Promote overall skin confidence by analyzing skin condition and made appropriate product recommendations
- Fostered community through friendly, warm, and exceptional customer experience
- Create new opportunities for retail sales by demonstrating product application on clients using testers and samplings
- Exceeded sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business
- Delivered unprecedented service to clients through personalized consultations, making experience unique for each client
Lash Extension Specialist & Founder
Midheaven Lash and Beauty
07.2018 - Current
- Providing beauty treatments with high level of precision and attention to detail - volume lash extensions, keratin lash lift, brow lamination, body waxing, makeup
- Encouraged repeat business based on quality of service and strength of client relationships.
- Addressed and listened to client's concerns/goals and custom designed suitable treatments throughout lash consultations and services
- Educated clients on proper at-home care and ideal products to enhance results
- Promoted treatment packages and upselling retail products to increase sales
- Answered new client inquiries and scheduling appointments promptly
- Managed day-to-day business operations including inventory, marketing, bookkeeping
- Stayed current on innovative and diverse types of last extensions and different application processes through workshops and classes
Dental Assistant
Aurora Dental Clinic
06.2020 - 09.2021
- Assisted dentists during exams and procedures including fillings, oral surgery, orthodontics, anesthesia and Botox injections
- Provided quality care to help patients feel comfortable and relaxed during procedures
- Scheduled appointments, prepared bills and collected payment for dental services
- Sterilized and prepared dental tools and examination rooms for up to 30 procedures daily
- Recorded patient health symptoms, medical history, and treatment plans for future reference
- Maintained dental supply inventory by checking stock to determine inventory levels and ordering supplies
- Prepared patient x-rays and images for dentist review.
Senior Lash Technician
Crest and Crown Beauty Bar
09.2016 - 07.2018
- Conducted consultations to understand client's desired outcome and applied lash extensions accordingly
- Applied effective time management techniques to perform quality service within appointment time
- Followed sanitation protocols to ensure highest standards
- Identified sales opportunity and recommended aftercare products to clients to increase retail sales
- Promoted brand through social media marketing
- Performing opening and closing of storefront duties
Customer Service Representative
Scotiabank
05.2014 - 01.2017
- Served as primary point of contact resulting in remarkable customer experience and professional brand impression
- Processed transactions managing large volume of money and valuables promptly and accurately
- Strengthened customer relationships by using excellent multilingual communication skills
- Utilized in-depth knowledge of bank products to refer appropriate financial services
- Educated customers to use online banking website and mobile apps
- Supervised and assisted in training 6 new representatives
Education
Diploma - Global Esthetics
Blanche Macdonald Centre
Vancouver, BC 05.2022 - 5 2023
Skills
Verbal and written communication
Skin health knowledge
Client consulation
Retail selling
Fast learner
Active Listening
Self-motivated
Team collaborator
Certification
Dermalase IPL Certificate
Timeline
Skin Educator
Formula Fig
11.2023 - Current
Dermal Institute Certificate, Dermalogica
03-2023
HydraFacial 101, HydraFacial
11-2022
Lash Lift and Brow Lamination Certificate, The Beauty House
09-2022
Fundamental Infection Control Program, CBON
08-2022
Diploma - Global Esthetics
Blanche Macdonald Centre
05.2022 - 5 2023
Dermalase IPL Certificate
05-2022
CPR level C and AED, St. Mark James Training
04-2021
Dental Assistant
Aurora Dental Clinic
06.2020 - 09.2021
Bloodborne Pathogens Certificate, Work Site Safety
02-2020
Advanced Mega Volume Lash Certificate, KP Artistry
07-2018
Lash Extension Specialist & Founder
Midheaven Lash and Beauty
07.2018 - Current
Volume Lash Certificate, Crest and Crown
07-2017
Senior Lash Technician
Crest and Crown Beauty Bar
09.2016 - 07.2018
Customer Service Representative
Scotiabank
05.2014 - 01.2017
Similar Profiles
Taylor FrodingTaylor Froding
Community Manager and Event Planner at Formula FigCommunity Manager and Event Planner at Formula Fig
Jessica Betts-MinichielloJessica Betts-Minichiello
Medical Esthetician at Formula FigMedical Esthetician at Formula Fig
Sonia ZadehSonia Zadeh
Aesthetician at Formula FigAesthetician at Formula Fig