Michelle Lee

Performed direct patient care by recording vital signs, conducting patient intake interviews, and documenting in EMR.
Assisted nine providers in high-volume surgical clinic during minor surgical and office procedures.
Removed sutures and staples, and dressed wounds under physician supervision, ensuring patient safety.
Educated patients on pre- and post-surgery care and instructions.

Streamlined front-office functions by scheduling appointments and managing electronic health records.
Translated medical terminology and patient concerns from English to Cantonese/Mandarin.
Submitted referrals and prior authorizations in alignment with physician directives.
Ensured proper sterilization for medical instruments to uphold safety standards.
Managed incoming phone calls while ensuring efficient paging of physicians.

• Completed senior research project for Departmental Honors in Biology.
• Conducted literature reviews and analyzed data on the trajectory and rapport built between nursing home residents and nurse aides in training, primary focusing on positive and negative aspects of communication that affects the successfulness of communication
• Collaborated with faculty advisor to design study and interpret findings.
• Presented research findings to departmental faculty as part of honors requirements.

• Facilitated orientation meetings and information sessions for new UCLA Health volunteer recruits.
  Assisted in co-managing Student Volunteer Programs at Ronald Reagan Medical Center, aided pre-med summer scholars program.
  Maintained volunteer account management and ensured accurate updates of onboarding documentation.
  Streamlined organization of files and applications for additional seasonal volunteer initiatives.

• Delivered mail, packages, snacks, and activity books to patients across hospital.
  Provided companionship by engaging in games with patients seeking social interaction.
  Performed non-certified patient care through distribution of celebratory birthday songs and entertainment materials.
  Facilitated leisure activities for patients to enhance emotional well-being.