Michelle Lee

New Westminster,BC

Summary

Dedicated and hardworking professional with a strong background in customer service, consistently delivering high-quality support and ensuring customer satisfaction. Passionate about animals, especially dogs, and aiming for a long-term career in a role that combines excellent service with love for animals. Completed the Off The Leash Program to gain knowledge and expand experiences. Eager to contribute abilities to any team and make a positive impact.

Overview

years of professional experience

Certification

Work History

Medical Office Assistant

Waterfront Skin and Laser

07.2023 - 11.2023

Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
Prepared patient charts by gathering and organizing medical records ahead of appointments.

Customer Service Representative

Artona Group Inc.

08.2022 - 04.2023

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Responded to customer requests for products, services, and company information.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Trained new Customer Service Representatives on company policies, procedures, and best practices.

Community Work Volunteer

WGCC

03.2017 - 08.2017

Gained knowledge and experience working with children in educational setting
Maintained clean, neat and operational facilities to serve program needs
Developed strong interpersonal communication skills to promote relationship building with internal and external customers
Collaborated with other volunteers to create engaging after-school programs for children in need of additional support.
Facilitated disaster relief efforts during emergencies, coordinating volunteer response teams effectively.

Education

BFA IN PHOTOGRAPHY -

EMILY CARR UNIVERSITY OF ART & DESIGN

Vancouver

05.2022

Skills

Positive attitude
Patient care
Computer skills
Multitasking and organization
Office administration
Front desk management

Phone and email etiquette
Patient charting
Appointment coordination
Teamwork and collaboration
Data entry

Languages

English

Native or Bilingual

Korean

Professional Working