Michelle Leblanc
Sherwood Park,AB
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Headquarters Restaurant and Bar. Achieved increased beverage sales through effective upselling techniques while fostering guest loyalty through personalized service. Proficient in cash handling and complaint resolution, consistently enhancing the dining experience in high-volume settings.
Overview
2026
2026
years of professional experience
Work History
Server
Headquarters Restaurant and Bar
Sherwood Park Alberta
2022 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing tasks to enhance dining experience and streamline operations.
- Trained new staff on menu items, service standards, and restaurant protocols to maintain high-quality service.
- Collaborated with kitchen team to ensure timely food delivery and accuracy of orders for optimal guest experience.
- Implemented upselling techniques that increased beverage sales during shifts while enhancing customer satisfaction.
- Developed strong rapport with regular customers, fostering loyalty through personalized service and attention to detail.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Education
High School Diploma - Pro Serv
Holy Trinity High School
Edmonton, ABSkills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Customer service
Greeting guests
Strong multitasking
Cleanliness
Order taking
Attention to detail
Decision-making
Handling complaints
Menu recommendations
Payment processing
Food running
Service prioritization
Memory retention
Complex Problem-solving
Table setting
Order accuracy
Accurate money handling
Complaint resolution
Active listening
Menu memorization
Time management
Performance improvement
Supply restocking
High volume dining
Table bussing
Tableside service
Dining area maintenance
Relationship management
Upselling techniques
Menu presentation
Allergy awareness
Food presentation
Beverage preparation
Ordering procedures
Sales techniques
Seating arrangements
Order management
Languages
English
Professional Working
Timeline
Server
Headquarters Restaurant and Bar
2022 - Current
High School Diploma - Pro Serv
Holy Trinity High School