Michelle Lamb
Calgary,AB
Summary
Highly motivated and results-driven Client Service Coordinator with over 8 years of experience in customer service and driving sales. Seeking a challenging role in a dynamic environment where I can leverage my leadership skills and sales experience to exceed targets and improve customer experience. With a proven track record of delivering exceptional results and a passion for coaching and mentoring, I am confident that I will make a valuable contribution to your team.
Overview
9
9
years of professional experience
Work History
Client Service Coordinator
Brightpath Early Learning And Child Care
Calgary, AB
07.2023 - Current
- Communicated with clients regarding account services, statements, and balances.
- Contributed to the growth of company revenue by consistently meeting or exceeding individual performance targets for both service quality and sales support goals.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Provided feedback on product/service features from a customer perspective, helping inform decisions regarding future enhancements or updates.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Clinic Supervisor/Senior Client Service Coordinator
Careica Health
07.2020 - 02.2022
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Liaised with health insurance companies to process insurance claims and maximize reimbursements.
- Streamlined communication between clients and insurance providers, fostering strong professional relationships.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
Client Service Coordinator
Careica Health
05.2018 - 07.2020
- Responded to customer calls and emails to answer questions about products and services.
- Educated patients on various treatment options, providing them with the necessary information to make informed decisions about their care.
- Performed diagnostic tests and reported results to healthcare providers.
- Maintained a clean and safe sleep lab environment, adhering to strict infection control protocols for optimal patient care.
- Answered phone promptly and directed incoming calls to correct offices.
Guest Service Agent
Coast Plaza Hotel (now Best Western)
09.2014 - 09.2017
- Trained new personnel regarding company operations, policies, and services
- Exhibited high energy and professionalism when dealing with clients and staff
- Communication: - Was able to implement new communication processes between coworkers and other departments to ensure information was streamlined to the correct members to increase efficiency
Education
Certified Polysomnographic Technician - Sleep Medicine
Maple Respiratory Group
Calgary, AB01.2022
High school diploma -
Bishop McNally
Calgary, AB01.2014
Skills
- Organization
- Time Management
- Problem-solving
- Documentation And Reporting
- CRM software knowledge
- Customer Support
- Training programs
- Call center experience
- Computer Skills
References
Available upon request
Timeline
Client Service Coordinator
Brightpath Early Learning And Child Care
07.2023 - Current
Clinic Supervisor/Senior Client Service Coordinator
Careica Health
07.2020 - 02.2022
Client Service Coordinator
Careica Health
05.2018 - 07.2020
Guest Service Agent
Coast Plaza Hotel (now Best Western)
09.2014 - 09.2017
Certified Polysomnographic Technician - Sleep Medicine
Maple Respiratory Group
High school diploma -
Bishop McNally