Michelle Laing
Stony Plain,Alberta
Overview
15
15
years of professional experience
Work History
Dispatcher
Tuber towing
Spruce Grove, Alberta
07.2021 - 01.2024
- Established clear objectives by collaborating with managers to optimize operational procedures.
- Implemented new policies to enhance overall efficiency and compliance.
- Advised personnel on safety protocols regarding accidents and hazardous weather conditions.
- Monitored radio frequencies to facilitate effective communication between field personnel and dispatch office.
Telephone Operator
Kytech Canada
Westlock, Alberta
10.2019 - 01.2021
- Maintained accurate records of customer interactions, transactions, comments, and complaints.
- Operated telephone switchboards to facilitate effective communication.
- Utilized computer software to document inquiries and complaints from callers.
- Resolved customer inquiries swiftly through effective problem-solving techniques.
Telephone Operator/trainer
Fourstar Communications Inc.
Kamloops, British Columbia
01.2009 - 07.2018
- Provided feedback on employee performance based on observed results during training sessions.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Created and offered additional materials to enhance training.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Explained goals and expectations required of trainees.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Maintained updated records of customer interactions, transactions, comments and complaints.
- Operated telephone switchboards and systems to advance and complete connections.
- Utilized computer software to record caller's inquiries and complaints.
- Completed connections between callers, departments and professionals.
Education
Medical Office Assistant Degree - Medical Office Assistant/ Unit Clerk
Academy of Learning Career College
Edmonton, AB06-2025
References
References available upon request.
Timeline
Dispatcher
Tuber towing
07.2021 - 01.2024
Telephone Operator
Kytech Canada
10.2019 - 01.2021
Telephone Operator/trainer
Fourstar Communications Inc.
01.2009 - 07.2018
Medical Office Assistant Degree - Medical Office Assistant/ Unit Clerk
Academy of Learning Career College