Overview
Work History
Education
References
Timeline
Generic

Michelle Laing

Stony Plain,Alberta

Overview

15
15
years of professional experience

Work History

Dispatcher

Tuber towing
Spruce Grove, Alberta
07.2021 - 01.2024
  • Established clear objectives by collaborating with managers to optimize operational procedures.
  • Implemented new policies to enhance overall efficiency and compliance.
  • Advised personnel on safety protocols regarding accidents and hazardous weather conditions.
  • Monitored radio frequencies to facilitate effective communication between field personnel and dispatch office.

Telephone Operator

Kytech Canada
Westlock, Alberta
10.2019 - 01.2021
  • Maintained accurate records of customer interactions, transactions, comments, and complaints.
  • Operated telephone switchboards to facilitate effective communication.
  • Utilized computer software to document inquiries and complaints from callers.
  • Resolved customer inquiries swiftly through effective problem-solving techniques.

Telephone Operator/trainer

Fourstar Communications Inc.
Kamloops, British Columbia
01.2009 - 07.2018
  • Provided feedback on employee performance based on observed results during training sessions.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Created and offered additional materials to enhance training.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Explained goals and expectations required of trainees.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Maintained updated records of customer interactions, transactions, comments and complaints.
  • Operated telephone switchboards and systems to advance and complete connections.
  • Utilized computer software to record caller's inquiries and complaints.
  • Completed connections between callers, departments and professionals.

Education

Medical Office Assistant Degree - Medical Office Assistant/ Unit Clerk

Academy of Learning Career College
Edmonton, AB
06-2025

References

References available upon request.

Timeline

Dispatcher

Tuber towing
07.2021 - 01.2024

Telephone Operator

Kytech Canada
10.2019 - 01.2021

Telephone Operator/trainer

Fourstar Communications Inc.
01.2009 - 07.2018

Medical Office Assistant Degree - Medical Office Assistant/ Unit Clerk

Academy of Learning Career College

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Michelle Laing