Michelle Kuepfer
Ingersoll
Summary
Seeking a fulfilling and dependable position with a reputable and thriving organization, utilizing existing skills to further knowledge and expertise.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Insurance Broker
BrokerLink Insurance
06.2019 - Current
- Successfully managed a book of business with over 1400 policies
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
- Achieved high customer retention rates by maintaining open communication channels and addressing concerns promptly
- Cross-sold insurance products to existing clients to reach and exceed sales targets.
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
Associate Insurance Advisor
The Co-operators Insurance
02.2018 - 06.2019
- Enhanced revenue through thorough analysis of customer needs and recommending relevant products.
- Managed sales and maintenance of insurance policies.
- Established and maintained excellent client relationships throughout the sales process
- Expanded customer base by actively seeking new clientele.
Manager/Bartender/Server
The Rabbid Fox Tavern
05.2012 - 08.2017
- Handled day-to-day workflow efficiently.
- Ensured exceptional employee and guest experiences.
- Served as the intermediary for information flow from upper management to floor staff.
- Entrusted with sales, cash and opening/closing duties
- Directed and collaborated with a team of 20+ members.
- Oversaw performance and productivity of the team under high stress.
- Managed recruitment efforts and trained new bar and wait staff.
Supervisor/Server/Cook
Hog Tails BBQ / Anna Maes Bakery & Restaurant
04.2006 - 05.2012
- Effectively led a team of 10 staff members.
- Comfortably served a 28-seat restaurant with a high turnover rate and large groups
- Trained new employees to enhance skill development.
- Managed kitchen tasks on fryers, grill and the sauté station effectively.
- Skilled in handling start-of-day and end-of-day duties efficiently.
- Efficiently served meals across breakfast, lunch, and dinner timeframes.
Education
Ontario Secondary School Diploma -
Elmira District Secondary School
Elmira, ON01.2009
Skills
- Problem solving
- Multi-tasking
- Working under pressure
- Commitment to efficiency
- Highly dependable
Certification
RIBO Licensed
Timeline
Insurance Broker
BrokerLink Insurance
06.2019 - Current
Associate Insurance Advisor
The Co-operators Insurance
02.2018 - 06.2019
Manager/Bartender/Server
The Rabbid Fox Tavern
05.2012 - 08.2017
Supervisor/Server/Cook
Hog Tails BBQ / Anna Maes Bakery & Restaurant
04.2006 - 05.2012
Ontario Secondary School Diploma -
Elmira District Secondary School
Similar Profiles
Michelle IngramMichelle Ingram
Customer Experience Leader at BrokerLink InsuranceCustomer Experience Leader at BrokerLink Insurance
Heather BrysonHeather Bryson
Commercial Insurance Advisor at BrokerLink InsuranceCommercial Insurance Advisor at BrokerLink Insurance
Shelley TavenerShelley Tavener
Insurance Broker at BrokerLink InsuranceInsurance Broker at BrokerLink Insurance
Chantel MuttonChantel Mutton
Elementary School Volunteer at Royal Roads School Council and Home and SchoolElementary School Volunteer at Royal Roads School Council and Home and School
Stu SylverStu Sylver
Account Manager at WFS Ltd.Account Manager at WFS Ltd.