Michelle Kuepfer
Ingersoll
Summary
Seeking a fulfilling and dependable position with a reputable and thriving organization, utilizing existing skills to further knowledge and expertise.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Insurance Broker
BrokerLink Insurance
06.2019 - Current
- Successfully managed a book of business with over 1400 policies
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
- Achieved high customer retention rates by maintaining open communication channels and addressing concerns promptly
- Cross-sold insurance products to existing clients to reach and exceed sales targets.
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
Associate Insurance Advisor
The Co-operators Insurance
02.2018 - 06.2019
- Enhanced revenue through thorough analysis of customer needs and recommending relevant products.
- Managed sales and maintenance of insurance policies.
- Established and maintained excellent client relationships throughout the sales process
- Expanded customer base by actively seeking new clientele.
Manager/Bartender/Server
The Rabbid Fox Tavern
05.2012 - 08.2017
- Handled day-to-day workflow efficiently.
- Ensured exceptional employee and guest experiences.
- Served as the intermediary for information flow from upper management to floor staff.
- Entrusted with sales, cash and opening/closing duties
- Directed and collaborated with a team of 20+ members.
- Oversaw performance and productivity of the team under high stress.
- Managed recruitment efforts and trained new bar and wait staff.
Supervisor/Server/Cook
Hog Tails BBQ / Anna Maes Bakery & Restaurant
04.2006 - 05.2012
- Effectively led a team of 10 staff members.
- Comfortably served a 28-seat restaurant with a high turnover rate and large groups
- Trained new employees to enhance skill development.
- Managed kitchen tasks on fryers, grill and the sauté station effectively.
- Skilled in handling start-of-day and end-of-day duties efficiently.
- Efficiently served meals across breakfast, lunch, and dinner timeframes.
Education
Ontario Secondary School Diploma -
Elmira District Secondary School
Elmira, ON01.2009
Skills
- Problem solving
- Multi-tasking
- Working under pressure
- Commitment to efficiency
- Highly dependable
Certification
RIBO Licensed
Timeline
Insurance Broker
BrokerLink Insurance
06.2019 - Current
Associate Insurance Advisor
The Co-operators Insurance
02.2018 - 06.2019
Manager/Bartender/Server
The Rabbid Fox Tavern
05.2012 - 08.2017
Supervisor/Server/Cook
Hog Tails BBQ / Anna Maes Bakery & Restaurant
04.2006 - 05.2012
Ontario Secondary School Diploma -
Elmira District Secondary School