Michelle King
Lloydminster
Summary
Dynamic Service Writer and Parts Manager with proven success at Tidy Truck, enhancing customer satisfaction through exceptional service and effective appointment scheduling. Skilled in cost estimates and inventory management, I fostered loyalty and repeat business while streamlining operations, ensuring accurate documentation and communication with clients.
Service professional with robust experience in customer service and administrative support, ready to excel in fast-paced environment. Demonstrates strong focus on team collaboration, ensuring reliability and adaptability to changing needs. Skilled in communication, problem-solving, and maintaining detailed records. Known for high standards and delivering results-driven service.
Overview
20
20
years of professional experience
Work History
Service Writer/Parts Manager
Tidy Truck
07.2013 - Current
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into [Software] database to track job status.
- Developed customized preventative maintenance plans tailored to individual client needs, extending the lifespan of their vehicles while preventing costly future repairs.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
Parts Counter Sales Person
Warehouse Services Inc.
05.2005 - 04.2012
- Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
- Streamlined order processing for quicker turnaround times and improved customer experience.
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
Education
Computer Data Entry
College of The North Atlantic
Port Aux Basques, NL06-1983
High School Diploma -
St. James Regional High School
Port Aux Basques, NL06-1981
Skills
- Schedule coordination
- Sales transactions
- Order preparation
- Customer service
- Cost estimates
- Customer service expertise
- Invoice verification
- Automotive industry experience
- Strong organization
- Processing warranties
- Communicating with clients
- Appointment scheduling
- Warranty processing
- Product and service sales
Languages
English
Timeline
Service Writer/Parts Manager
Tidy Truck
07.2013 - Current
Parts Counter Sales Person
Warehouse Services Inc.
05.2005 - 04.2012
Computer Data Entry
College of The North Atlantic
High School Diploma -
St. James Regional High School
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