Michelle Kim
Tarzana,CA
Summary
Proactive team player seeking a position, with a growing organization, to make a positive impact on a work environment and their revenues, where I can contribute my personable attitude and organizational skills.
Overview
6
6
years of professional experience
Work History
Practice Manager
Dog And Cat Hospital
10.2020 - Current
- Oversee daily operations of the hospital, ensuring the highest standards of care for clients and customer service
- Managing staff, including hiring, training, scheduling, and maintain an efficient team
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions
- Ordered all office supplies and kept check on inventory levels
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance
- Coordinated with doctors to optimize appointment schedules and maximize daily patient flow
- Boosted staff morale by offering constructive feedback and specific direction
- Assist veterinarians with clinical procedures, including placing IV catheters and drawing blood
- Perform jugular and hind leg blood draws in cats
- Collaborate with veterinary staff to provide hands on support during surgeries, dentals, and treatments as needed
- Monitor and maintain medical equipment and supplies, ensuring readiness for clinical procedures
Client Service Representative
Veterinary Medical Center
11.2019 - 10.2020
- Schedule appointments
- Handle client inquiries about services, pricing, and pet care
- Maintain accurate patient records and client information
- Educate clients on preventative care, vaccine schedules, and other essential information
Education
San Diego Mesa College
San Diego, CASkills
- Schedule management
- Practice management
- Staff management
- Workflow management
- Technician skills
- CSR skills
Timeline
Practice Manager
Dog And Cat Hospital
10.2020 - Current
Client Service Representative
Veterinary Medical Center
11.2019 - 10.2020
San Diego Mesa College
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